View Full Version : This is where to get Radio H/U Refurbished - Mk3 Ibiza
cbr40017
22-12-2006, 13:02
I have just had my seat ibiza 1.6 sport, radio H/U refurbished through my local Seat dealer for £75 because it kept turning it's self on & off when ever it felt like it.
I know that this is a common problem as apparently a diode on the mother board is prone to failure.
any way my dealer gave me the box it got returned in from the repairer's but in his attempt to remove any lables giveing the information as to the repairer's details (so we can't go direct) he failed to remove some of the address, so after a few minuites searching i have found out who they are & have rang them & asked if they would refurbish other units direct with the owners rather than through a dealer & they have told me yes they would be happy to deal direct.
The cost is £47 inc VAT & return postage, quite a saveing from the £75 my dealer charged, all you have to do is contact them & make sure they can refurbish your H/U & post it to them, it took nearly 3 weeks to get mine back but they said they have been busy & they try to aim to get it back to you in 10 working days (subject to parts avalability)
I hope this helps anyone who has been told by there dealer they have to buy a new H/U at a cost of nearly £400
GTS Intermedia Services Ltd
Unit 36, Woodside Park
Rugby
Warwickshire
CV21 2NP
+44 (0) 1788570088
01788 577 227 fax
Note: closed 12:30 - 13:30 (lunch)
Addional Info Suppled by Heavertron,
The guy at GTS said it depends who you speak to whether they will accept the repair or not, as mentioned, they are downsizing, so have lost the contract with the courier, which means some of the engineers might not be willing to deal with all the trouble of return postage.
If you speak to them on the phone and have problems with them accepting the repair, the best bet is to:
1) Say that a friend got the service, can they check with a colleague,
2) Bribe them by offering £100 (they are a small company),
3) Enclose return postage packaging to make it easy for them to return the unit to you once repaired.
Sharky_82
22-12-2006, 13:08
nice work sherlock! lol
will take their details down - fecking stealers!
heh if its just a diode send them to me, as i work in electronics and SMT and will do them for £30 :)
Sharky_82
22-12-2006, 15:27
another contact name to bear in mind!
Black TDI Turbo
22-12-2006, 15:33
Shouldnt this be a sticky thread as it is a common fault for alot of people?
cbr40017
22-12-2006, 21:11
Great idea fo makeing it a sticky as it is quite a common fault & Seat UK don't repair them any more (how do you make it a sticky ?)
GTS don't just replace the faulty diode they check the whole unit ie: mother board / tape player / radio & if any other faults found they fix them, plus you get a warrenty for the repair.
Also discovered that when Seat did repair units, GTS were the authorised Seat UK repairer, so they know what they are doing.
hope this helps
I have just had my seat ibiza 1.6 sport, radio H/U refurbished through my local Seat dealer for £75 because it kept turning it's self on & off when ever it felt like it.
I know that this is a common problem as apparently a diode on the mother board is prone to failure.
any way my dealer gave me the box it got returned in from the repairer's but in his attempt to remove any lables giveing the information as to the repairer's details (so we can't go direct) he failed to remove some of the address, so after a few minuites searching i have found out who they are & have rang them & asked if they would refurbish other units direct with the owners rather than through a dealer & they have told me yes they would be happy to deal direct.
The cost is £47 inc VAT & return postage, quite a saveing from the £75 my dealer charged, all you have to do is contact them & make sure they can refurbish your H/U & post it to them, it took nearly 3 weeks to get mine back but they said they have been busy & they try to aim to get it back to you in 10 working days (subject to parts avalability)
I hope this helps anyone who has been told by there dealer they have to buy a new H/U at a cost of nearly £400
GTS Intermedia Services Ltd
Unit 35, Woodside Park
Rugby
Warwickshire
CV21 2NP
+44 (0) 1788570088
Thanks cbr40017 for posting this info. I had my sister's HU out on the weekend, checked for dry joints, bad connections etc. but all to no avail. She's hoping to sell her Ibiza in the next month or so and it was going to be tricky to persuade someone to part with their money for a car with an ICE unit that switches off whenever it feels like it! The unit had also developed the fault whereby it switches to the CD changer whenever you hit the 'Band' button.
Anyway, spoke with a nice man at GTS this morning and have taken the main unit out, and boxed it up for shipping. He reckoned on a 3-5 working day turnaround at the moment. The good thing is, you ONLY have to send the main radio housing so you're not without a fascia panel for the repair period (although nothing works on it, and the ventilation blower stays on at one temperature as long as the ignition is on, but hey it's all in a good cause!)...
Thanks again for taking the time to post and helping to save others some money!
:clap:
Mods. I reckon this is worth a sticky in the ICE section (not just the Mk 3 Ibiza section!), maybe along with this (http://www.seatcupra.net/forums/showthread.php?t=111027) post as a first stop repair effort as it may work on different H/U's across the Seat range.
cbr40017
28-02-2007, 21:09
Thanks for agreeing that this is a good post Tuxy, & glade that they have been
able to help you out.
GrayT, they do all differant types of headunit repair ie: other that Seat,
i posted in the Mk3 ibiza section as it is quite a common problem with the
headunits that control the climate control that were fitted to the ibiza between
1999 & 2000
What ever headunit you have, be it factory fitted or after market it's only going
to cost anyone the cost of the phone call to see if they can help.
& yea i think a sticky would be a great idea so that any one in the future can
find out were to quickly & easly. how do you make it a sticky ?
yea i think a sticky would be a great idea so that any one in the future can find out were to quickly & easly. how do you make it a sticky ?
May be worth PM'ing one of the Mods/Admins (not sure who looks after the ICE section?), obviously they would need to agree, but it's only them who can do it.
Edit: Ah, according to the list accessed via 'view forum leaders' at the foot of the home page the ICE forum moderator is Icecavern.
Icecavern
01-03-2007, 07:58
I'm not a mod in this section but if it gets moved to the ICE section by a suitable mod I see no problem with it being made sticky.
darkmanx
01-03-2007, 11:59
called GTS last night and how helpful were they! Very friendly and just told me to post it to them along with cheque and details of what its doing and they will get it done and get it back to me.
Cheers CBR for posting the details gonna save me some serious cash,
Oh and the guy did mention the address is Unit 36 not 35 just to clear that up
Thanks
Done, stuck and moved to the ICE section.
But i've left the redirect a sticky in the Mk3 section.
Thanks Zboyd.
cbr40017 could you edit your original post to change the Unit No. on the address to 36 rather than 35 as per post 12? That would probably help.
Cheers
Funkyfin2000
01-03-2007, 18:09
could we have a guide on how to remove the H/U??
cbr40017
01-03-2007, 21:46
Just made this guide up for the removal of the head unit
It is quite easy to do ......Just take it slowly so that you dont brake anything
Just click on the pic & it will open in another window & you can then click to enlarge.
http://i55.photobucket.com/albums/g137/paul1729/th_IbizaFactoryHURemovalguide.png (http://i55.photobucket.com/albums/g137/paul1729/IbizaFactoryHURemovalguide.png)
Just an update on my previous post for anyone thinking of shipping their problem 'Sound System' radio unit off to GTS Intermedia for repair/refurb.
Sent my sisters' radio unit off to GTS on Thursday 1st March by Royal Mail Special Delivery. The unit was returned by lunchtime on Tuesday 6th March (2 working days later!) via UPS and having re-installed the radio everything seems to work as good as new! The unit works for entire journeys now as opposed to switching off after a couple of minutes then refusing to stay on at all. The 'band' button also does what it's supposed to now instead of trying to control the auto-changer!
NOTE: I would recommend to anyone thinking of shipping thier unit to GTS, that they use Royal Mails' Special Delivery service as the cost includes £500 insurance (enough to replace with new, should it get lost/damaged) and it's guranteed for delivery by 1pm the next working day. It cost me £7.40 (approx 1.85kgs) and all the other methods either work out more expensive or don't include enough insurance (e.g. 1st Class, Standard Parcels, ParcelForce etc.)
Hope this helps and thanks again to CBR40017 for getting us the info on GTS.
:D
cbr40017
08-03-2007, 23:34
Nice one Tuxy, Glad the info helped & you have let us know what service you
recieved going direct to GTS & skpping the dealer.
cbr40017
08-03-2007, 23:43
Address now updated to show Unit 36
Thanks Zboyd.
cbr40017 could you edit your original post to change the Unit No. on the address to 36 rather than 35 as per post 12? That would probably help.
Cheers
darkmanx
22-03-2007, 15:24
I sent my radio off to GTS after seeing the address etc on here. As the other guy said it got to them by special delivery and back to me within 2 days. Put back in but only worked for 24 hours then started to turn itself back on once switched off! Another call to GTS and sent back to them to re-do free of charge as the problem was still there. Got it back again yesterday and all seems well so far but to let everyone know that the service and communication is first class
darkmanx
26-03-2007, 09:42
just another update, i got my stereo back wednesday having had to send it back as it recreated the problem. Put it back in the second time and its been working fine ever since. Such a massive saving on the price the stealers charge for a new one reccomend GTS to anyone. Top Class!!
garycupra
30-03-2007, 08:49
Thanks so much for this mate i was going to buy a new one.
cruising03uk
30-03-2007, 13:47
hi guys i have a problem with my headunit mk3 ibiza cupra, the air con keeps turning itself on and temp keeps changing and also it keeps turning my radio on off constantly every 3 seconds, when i unplug the air con controls plug from back of headunit its fine radio tape work when i plug air con back in i get problem straight away recon its a fault they coud fix as i suspect its within the big headunit??????????????
cbr40017
30-03-2007, 20:14
cruising03uk, just give GTS a call & tell them the problems you are haveing as
the Air con is controled by a mother board located within the head unit, all it
will cost is the price of a phone call to find out if they can help.
please don't for get to let us know if they can help & the service that you
recieve
punker_tdi
09-04-2007, 19:22
My unit was playing up with similar symtoms to Tuxy's.
I was to be out of the country on business for a week so I sent it off on a Friday afternoon from a Belfast PO by next day special delivery (for approx 7.40) with a cheque for the 47 quid flat rate repair fee and symtom note as per the call with the nice man at GTS.
The unit arrived back completely repaired on the Tuesday via UPS to my inlaws place out in the sticks. Must have been repaired and dispatched on the Monday. I'm very impressed with the repair job, customer service and the responsiveness of GTS.
Thank you very much cbr40017 for your research and for posting the info here.
I had unfortunately bought the dashboard part a few weeks prior to this thread. Seat refuse to take it back and I was darn sure not to pay them another penny.
Fleetwood Woody
10-09-2007, 20:48
Wow, stumbled on this site while looking for a fix for my Ibiza 1.4s HU.
Absolutely excellent info guys, wish me luck for when I'm removing and refitting the Head Unit!
Oh and Hello!
Hi, I took the details fr GTS down and when I called to arrange for my HU to be shipped to the they said that they have ceased performing diagnostics and repairs on the HU. Now I'm stuck with a HU that doesnt work and I don't fancy a 280 pound bill for a new one. Can any1 help? Is there no one else? Does any1 know which diode is faulty on the board?
Heavertron
05-11-2007, 10:10
I called GTS on Friday, and they will still repair the Grundig High head unit from a Mk3 Ibiza (praise the lord). I will ship to them today, and let everyone know how I get on. They did quote me £55.43 including vat and return postage, but I was so happy at the prospect of my battery not discharging every night, that I did not haggle. Thanks to you guys for your guidance.
GottaIbizaMk3
05-11-2007, 13:06
Has anyone got an e-mail address for them please?
I keep getting the answerphone, so I thought that dropping them an email would be easier as I don't want them to phone me back as I can't get to a phone during a normal working day.
My problems are the damn volume control being too sensitive and going from 19-2 in a mm turn of the dial and the CD changer sometimes not being recognised.
Thanks
Heavertron, could you post the contact telephone number you used to see if it is different to the one I used. They flat refused to talk to me about fixing my headunit saying they no longer offered the service.
Heavertron
05-11-2007, 14:18
Hi Zen,
Sure:
GTS Intermedia Services Ltd
Unit 36, Woodside Park
Rugby
Warwickshire
CV21 2NP
+44 (0) 1788570088
As others say, the chap I spoke to was very nice. Which model of h/u did you enquire about?
I hope that the guy I spoke to was not mistaken, and they do offer this service, as my h/u has just been sent special delivery :-(
Didn't even get that far. I was only told that they used to have a contract to do it but now ceased the service as the contract ran out. Its from a 1.9STDI Ibiza, don't have the model number at hand. I'll give them another call and c what turns up.
cheers for the info.
Z
cbr40017
05-11-2007, 20:33
As i started this thred, i thought i would have a look for an email address but to no avail, but they do have a fax No
Note: closed 12:30 - 13:30 (lunch)
G T S INTERMEDIA SERVICES LTDBusiness Directory
WOODSIDE PARK
RUGBY
CV212NP
01788 570 088
01788 577 227 fax
Heavertron
09-11-2007, 16:55
I have spoken with GTS again.
They say that they have lost the courier contract with DHL, so although they still have the skills to perform the repairs, the cost to return the unit to us is prohibitive. The guy I spoke to said that if we can organise postage both ways (not sure if the post office can offer this service) they are happy to continue to refurb these units.
Mine should be back repaired on monday! :-D
Heavertron
14-11-2007, 11:34
Recieved my h/u back. Now working perfectly. I'm very chuffed with the service from GTS. I'd say it's probably worth £100 to have it working again, so if others have problems convincing them to undertake repairs, maybe try to up the ante and offer them £100, as they are a small business who could use a bit of support from us.
cbr40017
14-11-2007, 11:41
Recieved my h/u back. Now working perfectly. I'm very chuffed with the service from GTS. I'd say it's probably worth £100 to have it working again, so if others have problems convincing them to undertake repairs, maybe try to up the ante and offer them £100, as they are a small business who could use a bit of support from us.
Hi Heavertron, can you let us know How you sent your H/U (parcel force etc) & how much so that other people have an idea as to how much it may cost them
Heavertron
14-11-2007, 19:27
I posted my h/u Royal Mail special delivery (from the post office) which arrived next day. The cost is about £7, but the item is insured up to £500 I believe.
The guy at GTS said it depends who you speak to whether they will accept the repair or not, as mentioned, they are downsizing, so have lost the contract with the courier, which means some of the engineers might not be willing to deal with all the trouble of return postage.
If you speak to them on the phone and have problems with them accepting the repair, the best bet is to:
1) Say that a friend got the service, can they check with a colleague,
2) Bribe them by offering £100 (they are a small company),
3) Enclose return postage packaging to make it easy for them to return the unit to you once repaired.
I'm happy to support these small independent guys. Lord knows the Stealers could do with some competition.
Hope this helps some people.
cbr40017
14-11-2007, 20:14
Thanks Heaverton for the detailed reply to this problem as to whether they will repair or not.
I have pasted your reply in to my first post so that any one new looking for the first time will see how you sorted your H/U, With credit to you (of Course).
Thanks
Sparksy_2k8
19-12-2008, 16:07
Hey has anyone used this company recently and got any feedback??
Have today rung GTS to have my unit repaired......No Go.
GTS no longer offer this service...The operative with the expertise no longer works for GTS and the parts ar no longer available.
They do not work for Seat Uk anymore and have not done any repairs in the last year.
So ....I will have to look to an alternative company. I remember a forum member did post an alternative contact somewhere in the South.
Can anyone help ?
Shaun
Hi all for anyone in need just got my done by someone of ebay. I posted Tuesday lunchtime and it was back by Thursday lunchtime.
I did get stung on outgoing post though don't know how people have sent SP del for £7 Min was £21!
Might be worth checking out some of the ebay couriers.
If anyone wants more details and I am allowed to post let me know and will do.
You do have to send the box and fascia though.
Hi
I used the following Company for my repair: Car Hi-Fi Services Ltd
Unit. 5 Croft Estate
Glasgow Road
Longcroft
Stirlingshire
FK4 1QP
Tel. 01324 841888
E-mail . carhifi@btconnect.com
It cost me £ 9.00 to post to them ( Insured for 1K ) and they charged £70.00 total inc.vat
and return carriage via. Citilink.
Most impressed with their service. I dealt with Michael.
The repair was guarranteed for 3 months but has been working perfectly since March this year.
Cheers Shaun