JonR
15-12-2002, 00:56
Hullo,
Thought I'd take this opportunity to describe the recent expericence I've had with my MY03 Leon Cupra. I leave you to draw your own conclusions.
I was very pleased with my new car (less than 2 months old), until on the 1st of December the brakes locked on, stranding me in the middle of a traffic lane. I quickly left the car (as it was too close to the flow of traffic for comfort and could not be moved, 180 horses or no) and called the AA. The AA took both me and the car to Bryan Brothers in Bristol.
This is where my problems really started. Due to me only having the plastic portion of my driving licence and not the paper part (so why introduce the plastic bit !?!?) the AA could not provide me with a hire car. At this point I asked the resident sales representative if he could help with sourcing a demonstrator, courtesy car etc, until 9 AM the following morning. His first question in response to this was to ask if the car had been purchased from Bryan Brothers. When I replied otherwise, due to the car being a company vehicle and centrally sourced, the individual showed no interest in me being stranded 260 miles from home without a car and said nothing could be done. If this was a genuine comment then fair enough, but the way this was handled showed no sense of decent aftersales service or even sympathy for my plight. The individual in question was not remotely interested in helping or advising me.
Fortunately a colleague of mine was able to come to pick me up, and I spent the night at his house. The car then resided until the 10th of December (8 days) ay Bryan Brothers having the problem sorted. During this time I found it very difficult to get through to the service department to make enquiries as to progress. On the tenth of December I contacted Seat UK to voice my concerns. Part of the long repair time was due to the wrong replacement rear brake caliper being delivered. Despite earlier being told the vehicle would not be ready until the eleventh at the earliest,I was invited to collect the car late on the tenth of December
I left work early, and went to collect the car. At this point I noticed the car was dirty due to spending a week in the yard, and the wheel which was removed to allow the brake caliper swap was particularly covered in oil/grease/dirt. I wasn't particularly impressed by this, but delighted to have my car back. This delight was short lived.
The brakes again locked on, while I was navigating a roundabout. Having had prior experience of this sort of scary event I managed to get the car to the side of the road. I then contacted the AA again, who once again recovered the car, and contacted Seat UK once more to express my displeasure. The AA also managed to source a hire car for me, due to me contacting the DVLA personally to sort the driving licence issue.
The following morning at 8 AM I arrived to inform Bryan Brothers of the issues. The individual in the service department seemed neither sympathetic or apologetic towards the issues I had experienced.
On the 12th of December I received a call from Richard at Bryan Brothers, who questioned the fact that the brakes and handbrake did not work, as they seemed to be working fine. I informed Richard that the brakes were working all too effectively. I was conerned about this as they did not seem to have any awareness of the fault the car had spent 8 days on the premises for.
I finally received a call on Friday 13th to say my car was ready. I will be picking it up on Monday. I contacted Seat UK late on the 13th, having spoken to them twice on the 10th, to ask why they had not been in touch after my earlier concerns.
I await their response. I will not be taking my car to Bryan Brothers for servicing in future.
Thought I'd take this opportunity to describe the recent expericence I've had with my MY03 Leon Cupra. I leave you to draw your own conclusions.
I was very pleased with my new car (less than 2 months old), until on the 1st of December the brakes locked on, stranding me in the middle of a traffic lane. I quickly left the car (as it was too close to the flow of traffic for comfort and could not be moved, 180 horses or no) and called the AA. The AA took both me and the car to Bryan Brothers in Bristol.
This is where my problems really started. Due to me only having the plastic portion of my driving licence and not the paper part (so why introduce the plastic bit !?!?) the AA could not provide me with a hire car. At this point I asked the resident sales representative if he could help with sourcing a demonstrator, courtesy car etc, until 9 AM the following morning. His first question in response to this was to ask if the car had been purchased from Bryan Brothers. When I replied otherwise, due to the car being a company vehicle and centrally sourced, the individual showed no interest in me being stranded 260 miles from home without a car and said nothing could be done. If this was a genuine comment then fair enough, but the way this was handled showed no sense of decent aftersales service or even sympathy for my plight. The individual in question was not remotely interested in helping or advising me.
Fortunately a colleague of mine was able to come to pick me up, and I spent the night at his house. The car then resided until the 10th of December (8 days) ay Bryan Brothers having the problem sorted. During this time I found it very difficult to get through to the service department to make enquiries as to progress. On the tenth of December I contacted Seat UK to voice my concerns. Part of the long repair time was due to the wrong replacement rear brake caliper being delivered. Despite earlier being told the vehicle would not be ready until the eleventh at the earliest,I was invited to collect the car late on the tenth of December
I left work early, and went to collect the car. At this point I noticed the car was dirty due to spending a week in the yard, and the wheel which was removed to allow the brake caliper swap was particularly covered in oil/grease/dirt. I wasn't particularly impressed by this, but delighted to have my car back. This delight was short lived.
The brakes again locked on, while I was navigating a roundabout. Having had prior experience of this sort of scary event I managed to get the car to the side of the road. I then contacted the AA again, who once again recovered the car, and contacted Seat UK once more to express my displeasure. The AA also managed to source a hire car for me, due to me contacting the DVLA personally to sort the driving licence issue.
The following morning at 8 AM I arrived to inform Bryan Brothers of the issues. The individual in the service department seemed neither sympathetic or apologetic towards the issues I had experienced.
On the 12th of December I received a call from Richard at Bryan Brothers, who questioned the fact that the brakes and handbrake did not work, as they seemed to be working fine. I informed Richard that the brakes were working all too effectively. I was conerned about this as they did not seem to have any awareness of the fault the car had spent 8 days on the premises for.
I finally received a call on Friday 13th to say my car was ready. I will be picking it up on Monday. I contacted Seat UK late on the 13th, having spoken to them twice on the 10th, to ask why they had not been in touch after my earlier concerns.
I await their response. I will not be taking my car to Bryan Brothers for servicing in future.