View Full Version : Seat Cheshunt - I'm impressed!
I nervously took the Allerbammer to Seat Cheshunt today to have suspension and MAF probs investigated. This is the first time I have used them.
2 hours later I collected the keys and asked to book the car in for the work to be done.
"It's all been done" replies the guy behind the ramp.
I picked myself up off from the floor, where I had just collapsed with amazement and thanked them for their marvellous service.
I would like to thank them again by way of these pages.:cheers: Cheers Cheshunt!
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cool , GLAD to hear it , by the way you might well be our first ALI BAMMER :)
(pimp mobile :p only kidding )
good on em :cheers:
I am awaiting delivery of my EBony Black Ibiza Cupra from them and I must say that they have been superb with me, lets hope that this remains after I have got the car...big shout to Peter at SEAT in Cheshunt.
Si
I bought my Leon from them, and yes I agree, they are good......but you know why don't you!!!!! They are an Ex-Rover Garage, and my experience with Rover dealers is first class.
Anyway, that reminds me, I have a light dimmer switch waiting for me at cheshunt, better collect it.....
Picking up my Cupra from them tommorow............from Peter, top bloke!
Si:cheers:
There's one jealous guy sitting here ! Poxy 1.4 S ! :hammer:
Enjoy it ! :rockon:
:cheers:
PipSqueak111
19-11-2001, 17:19
See Brian, I told you they were good!
Cheers for mentioning me in that letter of thanks you wrote - I got some free goodies out of that - cheers mate.
Agree with Neil about them being good as they're ex-Rover. Had excellent service with my 214 as well.
Lots of deserved praise for Pete in here. The guy really is on your side. He bent over backwards the other day to get me a car while the brakes and tracking were being done. Got me the cracking little Arosa TDi again.
Hi Phil -
What goodies did you get and will they go on an Alhambra ? :D :D
How about this for a brilliant response to my following enquiry -
Dear Cheshunt,
Here's a slightly unusual request.
My partner and I own an Alhambra and an Ibiza bought from Seat
Letchworth and Seat Grange Hill respectively. The quality of service from both of these dealers regarding servicing and warranty work has been appalling. Recently we brought our cars to your dealership for repair and we were very impressed with your service and now you are our dealer of choice.
However, on the front and back of our cars we are promoting and
advertising the aforementioned shoddy dealers by way of our number plates which have their company name and phone no's under the reg. no.
The thought of us doing them this free service really bugs us!
Would you consider supplying free or "at cost" replacement sets of plates with your company name and phone number etc so as we could promote a Seat dealer in who we now trust!
If not, it's going to be an indelible marker-pen job which will look a bit naff!
Best regards,
Brian and Mary
Seat Cheshunt's reply -
Dear Brian & Mary
Many thanks for your e.mail. We would be delighted to supply and fit both vehicles with replacement number plates at no cost to you.
At present we are in the process of changing our number plate suppliers so there will be a slight delay.
Please reconfirm by e.mail your registration numbers and the best telephone number to contact you on.
Regards
Frazer Kerby
Cheshunt Motor Company Ltd
Blinding or what!! :cheers: Cheshunt
I was in to see Peter early in last week with my bankers draft for the Cupra that I am picking up tommorow and I told him about the thread on here and he was pretty happy about the comments about the dealership.
When I read about the poor service on this forum (except Amethyst) it makes the service at Cheshunt even better, maybe it has something to do with them being customer friendly and then money motivated secondly?
I look forward to the car tommorow and hopefully the same standard of service there after!
:cheers: :cheers: :cheers: To Cheshunt Seat!
PipSqueak111
20-11-2001, 08:43
Sorry Brian, not Alhambra compatible :D
Pete either has, or is in the process of getting, membership of the SEAT Drivers Club. It shows he appreciates the cars as much as the rest of us.
From all the positive comments on here, it's not surprising to hear that Cheshunt have the second highest sales figures of all SEAT dealers in the UK. And it's not exactly a large or in-your-face showroom either. Should be an example to many of the other dealers on how customer service leads to more money for them, as well as content customers.
Phill
'Er indoors's Beezer needed a new radio fitted under warranty.
14.05 pm - I entered Service Reception and handed over keys.
14.22 pm - Car returned fitted with new radio.
Flippin 'eck, it just gets better and better !!!!
Just about had time to smoke me fag ! :devil: :D :D :D
:cheers: Cheshunt !
:rockon:
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I took mine down at 8 am this morning with a problem, and Peter was gonna lend me his Beeza Cupra, I was early and he wasnt there......
8.05 - Car Booked In
8.15 - Head Mechanic Takes Me Out In The Car
8.35 - I Get The Keys To The Arosa TDi
I have just been told that all is well and I am going to pick it up tonight.....I might bump into you soon :confused:
SEAT Cheshunt...........Well Done:cheers:
Well, I went and collected the car last nite from SEAT Cheshunt and I thought...wow the car looks a bit shiny....and yes they had valeted the car by the looks of it........another reason to put them back to the top of the pile!
:cheers: :cheers: :cheers: :cheers: :cheers: :cheers:
What did the problem turn out to be ??? :hammer:
:rockon:
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Well I was told that it was a bedding in problem...but I have posted about it on the ibiza thread and a few people seem not to believe what has been said so I don't know now!
Si:confused:
Just booked mine in at Cheshunt for a Service on 31st Dec. Thought, hope I get a Arosa TDi to try out.....nope, but I'm not disapointed, still getting a Leon 1.6S, better than the norm Fiestas and Micras from other manufactures:D
Cool, I had the Arosa TDi last week and its pretty cool and nippy as well, plus the fuel gauge never moved ;)
I would be interested to hear about this upsolute chip that you have, if you have any info?
:cheers: Si
PipSqueak111
31-12-2001, 15:25
Have to say once again that SEAT Cheshunt is the b*ll*x of a dealer :)
When the Leon went in for a service a month ago, they valeted it as well. They noticed something I'd been trying to get rid of for ages; a nasty film on the paintwork. It was like a layer of grime trapped underneath a layer of wax - it just wouldn't wash off. Anyway, they said pop it in some time and they'll see what they can do.
Today, it went in and about 30 minutes ago I went to collect it. Shiny as new. They'd polished it out a treat. Went to see Dick to pay, and he said there was nothing to pay. They polished it all up for gratis. What a blinding piece of customer service. Cheshunt really have to be one of the best dealers in the country, if not Europe.
Phill
Phill,
I am with ya mate...the customer serive there is superb, yes I know that there is also Amethyst who are good as well......but thank god we have got these guys just down the road from us where I have had the best service of any car that I have ever had!
Hear hear and Happy New Year to SEAT Motor Company! ( and NO I aint being paid for this lol lol lol)
Si
boulevard
10-01-2002, 17:29
Going into get my Ibiza Cupra serviced tommorow, the comments above bode well. Lets hope they are up to normal standard. Sales were very good when I bought the cupra, now time for the true test.
You wont have any problems there mate trust me ;)
My car has gone back because of a fault with the clutch.....the car was picked up from home and I was left a Cupra to drive around in as the policy there is that they try and get you the same courtesy car to drive in as the one that you drive!
Mine always comes back immaculate and always valeted...what can I say!
Good luck and let us know what happens!
Cya.
Si
PipSqueak111
11-01-2002, 07:56
I wouldn't say they always try and give you the same car you're used to driving?!?!?! On the 3 occasions I've had a courtesy car from them, I've had the Arosa TDi!!! Not exactly a Leon Cupra now, is it!!!
Can't complain though. The fact they've always had a courtesy car when I've needed one puts them head and shoulders above many dealers. And the Arosa TDi is actually quite good fun - the skinny tyres did give me a bit of a scare the first time I drove it though! :eek:
When mine's in for the 12 month service in March, I'll see if I can persuade them to give me an Ibiza Cupra courtesy car. I've only driven one once at Rockingham, and I'd like a longer drive in one. The new Ibiza TDi's may convert me from the Leon to the Ibiza :eek: Loads of torque :D
Phill
I had the Arosa TDi from them a few weeks ago when mine was in. Dove down to Poole in it to collect my 16" alloys......300 miles in 6 hours, got 115mph out of it:D
Poor ickle car.
I'll treat it nicely. :p ;) :p
:cheers:
PipSqueak111
11-01-2002, 08:35
I'd better tell you that Cheshunt Motor Co read this forum, so I'd be a little less conspicuous with quoting speeds done in their courtesy cars if you don't want to end up with a 1 litre Arosa next time ;)
They want to get honest feedback on their service though, so don't feel you have to hold back in case they read something they don't like. So long as your comment is fair, I know that they'll accept it in the manner appropriate. After all, everyone on here so far has received good service from Cheshunt, and everyone agrees that they're nice people.
I treat their cars ever so carefully :D
(Please give me the Ibiza Cupra next time Pete :D )
Phill
Tony_Essex
11-01-2002, 13:16
Just had my cupra in to fix a creak in the dash yesterday, a minor but very irritating fault. They were typically professional and the dash is much quieter now. As for courtesy cars I got a Leon 1.6S, I thought great! that'll be OK. All I can say it is amazing how different a Cupra is from a 1.6S. Not just the obvious power difference but the general driving experience gearbox was spongy, strange "no feel" steering. I fancy an Arosa next time, they look fun.
Oh one bit of sad news, Peter (salesman at Cheshunt) is leaving, which is a shame. I just hope all goes well for him, as he has provided an excellent service.
Yes alas Pete is going back to being a chippy...:)
Its a shame really that they will be losing him as he has been very helpful and has done really well down there.
He leaves at the end of the month so I am sure that we will all wish him well :) :) :)
:cheers: :cheers: Pete!
But Cheshunt Lives on ;)
Originally posted by brian27
Many thanks for your e.mail. We would be delighted to supply and fit both vehicles with replacement number plates at no cost to you.
Bloody hell:eek:, where the hell are thay? :confused:
Stu.
Have a look at www.cheshuntmotorcompany.co.uk and you will see all the details.
Si
thats less hassle to got to than the one near south end, i'll give them a go, cheers si:cheers:
We would be delighted to supply and fit both vehicles with replacement number plates at no cost to you.
The conditions were that we had to buy a Leon Cupra from them within 14 days of having the plates fitted! :rolleyes: :p :rolleyes:
:cheers:
I was talking to Speedy_uk a couple of nights ago and he was talking about drinks for next Friday......?
Maybe we should invite Peter if he aint too busy?
Let us know as I have asked Speedy what, when , where etc etc!
Cheers.
Si
Si, I should be able to come to that. When/where you planning??
BTW, I didn't get a PM, did you say you sent one???
Neil.
Erm dunno mate you know what its like for organising anything on here :rolleyes:
I am waiting to hear back from Brian27 or SpeedyUK to see where they are going and what time, hopefully they will see it on here and post!
Dunno what is going on with the PM's then mate cos I deffo repled to the last one that you sent me, quite a long one it was aa well....maybe I can talk to you on Fri or on Sun.....might see if Marky P is up for it as well as I dunno what he is doing!
Bad news about Pete innit...oh I had a chat with him about erm parts etc and it should be okay if you see what I mean???
See ya.
Si
I've had a driveshaft go on my Bammer over the weekend (OK, not good for SEAT's reputation having it fail at only 64k miles).
I phoned SEAT Cheshunt on Sunday and they promptly booked it in for Monday (today) to be fixed under warranty.
They had said that a courtesy car was not available (understandably) at such short notice, but they were willing to give me a lift back to my home.
However, this afternoon, SEAT Cheshunt took the "For Sale" signs off of an ickle ickle Arosa and gave me that to buzz about in.
Top marks from me to SEAT Cheshunt.
:cheers:
PS - This post is obviously written whilst being aware of a fellow member and someone whom I regard as a friend, CupraSi, who has an ongoing complaint with SEAT Cheshunt, but I post only as I see fit in my own personal dealings.
How come that is covered by a warranty?, i was under the impression that my warranty was going to run out when i got to 60,000 miles?, if it carries on that would be good!!
Mosser -
When I bought my car in 1999 the warranty covered 3 years or UNLIMITED mileage or 100k for taxis etc.
Again, SEAT shifted the goalposts when they reduced the retail prices but altered spec and warranties etc. :mad:
I bought my car in november 2000 so maybe i get the unlimited mileage warranty too!!, i will have to check
Mosser, nope, the warranty changed in early 2000 :mad:
Doh!, oh well, might look at getting an extended warranty then
Brian,
Many thanks for that personal statement I appreciate it very much as you did not have to say anything.
As I said to you last time when I spoke to you, not everybody has had a poor service from Cheshunt Motor Company so I do not have any bother or worries about it ;)
See ya
Si
Brian,
My dad's old Galaxy V6 had a drive shaft go, or should I say, a CV joint to be precise, and that was at under 50K miles. In fact alot of the problems he had was with Ford not being able to get parts from VW. Other problems in its 5yr/90k miles life included:
2 x New Auto gearboxes
1 x Drivers seat base
1 x Fuel tank
1 x CV joint
rough running after service (VW supplied wrong spark plugs to Ford)
Think he had a new steering rack too.....
All covered by warranty, but not what you expect from a VAG product, at least its handling was excelent even after 90K miles, and tyre wear for a big powerful MPV was excelent, fronts 23K miles, rears still original when sold at 90K.
I also heard of Sharan problems in early years where the drivers door opened on the motorway......
Originally posted by brian27
I've had a driveshaft go on my Bammer over the weekend (OK, not good for SEAT's reputation having it fail at only 64k miles).
I phoned SEAT Cheshunt on Sunday and they promptly booked it in for Monday (today) to be fixed under warranty.
They had said that a courtesy car was not available (understandably) at such short notice, but they were willing to give me a lift back to my home.
However, this afternoon, SEAT Cheshunt took the "For Sale" signs off of an ickle ickle Arosa and gave me that to buzz about in.
Top marks from me to SEAT Cheshunt.
:cheers:
PS - This post is obviously written whilst being aware of a fellow member and someone whom I regard as a friend, CupraSi, who has an ongoing complaint with SEAT Cheshunt, but I post only as I see fit in my own personal dealings.
As in the shaft itself twisted and snapped or one of the CV joints went?
Stu,
It's the CV joint gone.
:(
Brian,
It is sorted now isn't it? Hope so anyway?
Was wondering if one night you wanna go for a drink with any of the localish guys?
Si
Did I hear the word drink?
I'm there, howabout tomorrow evening? (Weds)
:cheers:
Originally posted by brian27
Stu,
It's the CV joint gone.
:(
technically thats not the actual shaft itsself although it has happened on certain cars. As for cv joints that can happen to any car, our sphinter muscles can relax now:cheers:
Sphincter eh?
Stu -
My Mary, being a nurse will be well impressed with your knowledge of the proper terminology of the nether rectal regions! ;) :p
It's your ring piece to all of you who are wondering!
:cheers:
Originally posted by brian27
Sphincter eh?
Stu -
My Mary, being a nurse will be well impressed with your knowledge of the proper terminology of the nether rectal regions! ;) :p
It's your ring piece to all of you who are wondering!
:cheers:
heheheheheheheheh:D
FHM once did a technical explanation on how and why wh shit ourselves when we get a shock or get scaired or worried,
basically the body goes into defualt mode and automatically via hormones activates the ructum to get rid of any excess weight to help the person in question to run away quicker!
I think this belongs in the shite-u-write forum tho methinks!
:cheers:
Stu -
The missus is just in from work and ROTFLHFAO about your blindingly medically correct reply as to why we sh1t ourselves when scared!
It's probably why chimpanzees stick their fingers up the bums of others in their group when general panic arises. ;)
:cheers:
PipSqueak111
06-02-2002, 08:25
Straying back on to the topic of the thread, Cheshunt put a grin on my face again last night. Frazer (good bloke) has sorted me out the Ibiza Cupra as courtesy car for my service at the end of the month :D The little Arosa TDi was fun and all, but I got a bit fed up with the jibes from my workmates about the bright yellow, foot-high "64mpg" lettering down the sides.
Who needs Pete, eh?! From recent events with CupraSi's car, I think they're better off without him.
Cheshunt are still firmly in my good books.
Phill
I'm up for a drink, but not tonight, can't make it.....hows about tomorrow??
Brian, so it was the CV joint....must be a Galaxy/Sharan/Ahlambra thing.....
Cheshunt are still bloody expensive though....£55/hr compared to £50/hr in Windsor and £37/hr in Chesterfield......take note Cheshunt, how about reducing it slightly inline with other dealers in the area???:D
Phill,
I certainly agree with you mate about the things that you have said and as I said to Brian its good to see that some peeps are getting a decent service, if I remember rightly Frazer does seem a good bloke but if you are let down by one person you are let down by all!
Drink tommorow then?
Whos up for that and where, Neil ... Hello mate:p
Si
What about this drink tonight?? Si, Brian, Phill??? anyone else??
Si, if anything, will give us a chance to have a club chat..
Neil, yes mate happy with that.... at home today so could you text me or summat and tell me where we are meeting and that should be okay ;)
Cheers.
Si
PipSqueak111
07-02-2002, 10:48
I'm up for it.
Lets use the thread in the Local Meets forum so we don't clutter this one up.
Phill
Clutter lol thats funny ;)
Si
See ya in local meets then!
PipSqueak111
26-02-2002, 08:30
Once again, I'm happy to extol my praises on Cheshunt. Service went swimmingly yesterday. No problems with getting the Ibiza Cupra courtesy car, no hanging about, just quick, polite, friendly service. My car came back lovely and clean again, inside looked as good as it ever has.
Cheers Cheshunt
Phill, what does EXTOL mean? Good news for you, cant share your sentiments to be honest but its still good to see that some people are getting good service!
Oh and hello to Dick as I know that Cheshunt are reading ... You make the dealership mate!
Si
PipSqueak111
26-02-2002, 10:35
extol - to praise highly, exalt, raise up, offer up
Cor dear, education today eh! ;)
lol well mate when I was trying to shoot Serbs in Serbia I didnt relly use words like that :D :D
Si