jol
03-09-2001, 16:08
Hi guys,
Thought you might be interested in my tale of woe:
I picked up my brand spanking new Cupra from the dealership in Droitwich on Saturday morning. I immediately noticed that the dash glass (over the speedos) was scratched as though it had been cleaned with a brillo pad. I brought this to their attention and they agreed to replace ASAP, so I let this go and drove the car away. It wasn't long before I noticed the wheel wasn't straight and that the washer jets didn't even hit the windscreen. Also, when I parked up, I noticed that the Cupra badge had been stuck on at an angle. Staying calm and realising that all these issues were resolvable, I relaxed for the evening, looking forward to cleaning my new car the next day (it had been "valetted" aka smear polish everywhere and stick some shiny stuff on the tyres).
Once I had cleaned the car, I immediately noticed some scratches on the roof and one on the boot. Very unhappy at this point, I got the polish out and polished most of them off, all except one which had gone through the paint. Thats when I noticed the dent!
Needless to say I was at the dealership at 9am this morning, and a cheque for the value of the car is already clearing in my bank account! To be fair to the dealership they didn't keep up the "fob off" routine for very long before agreeing the refund (they offered to fill the dent at first!), although I can't see how this car got through the PDI. They are currently sourcing me another one, and we are starting from "scratch" (ho ho).
Cheers,
Jo
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Thought you might be interested in my tale of woe:
I picked up my brand spanking new Cupra from the dealership in Droitwich on Saturday morning. I immediately noticed that the dash glass (over the speedos) was scratched as though it had been cleaned with a brillo pad. I brought this to their attention and they agreed to replace ASAP, so I let this go and drove the car away. It wasn't long before I noticed the wheel wasn't straight and that the washer jets didn't even hit the windscreen. Also, when I parked up, I noticed that the Cupra badge had been stuck on at an angle. Staying calm and realising that all these issues were resolvable, I relaxed for the evening, looking forward to cleaning my new car the next day (it had been "valetted" aka smear polish everywhere and stick some shiny stuff on the tyres).
Once I had cleaned the car, I immediately noticed some scratches on the roof and one on the boot. Very unhappy at this point, I got the polish out and polished most of them off, all except one which had gone through the paint. Thats when I noticed the dent!
Needless to say I was at the dealership at 9am this morning, and a cheque for the value of the car is already clearing in my bank account! To be fair to the dealership they didn't keep up the "fob off" routine for very long before agreeing the refund (they offered to fill the dent at first!), although I can't see how this car got through the PDI. They are currently sourcing me another one, and we are starting from "scratch" (ho ho).
Cheers,
Jo
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