View Full Version : Sutton Park- Maidstone
Any one like to make a comment on the service recieved from them? As my experience has been poor from sales through to the bodyshop and parts department.
:devil:
johnny_M
26-02-2002, 22:00
Jon,
Shame you didn't read my post back in august '01, they were useless, and it seems they still are !!
I had a simple but major fault with the break master cylinder and they left me high and dry without a car for over 2 weeks, they ordered the wrong part 3 times and treated me to put it frankly like sh**t ! To top it all off, the car was filthy inside and had the keys thrown at me ! :mad: :mad: :mad: :mad: :mad:
(no apologies either)
Roly works at The motorist centre in canterbury so it must be good :D - but haven't tried them yet.
Grays in sittingbourne seem to be pretty good :D but they did a u turn on fitting my cruse control though:( !
Oho and the sales guy wouldn't take me seriously at Sutton Park !
:cheers:
Bollox !! you had the same treatment i got.
Sales staff arrogant. Service staff even worse.
Luckily being a student i have a fair bit of spare time on my hands, to pursue my complaints. Got my car sorted out in the end after 15 visits over 3 months to rectify the badly fitted spoiler (by them predelivery).
Managed to get a complimentary free first service out of them. I'm not sure whether to use it may cause me more problems than it's worth.
I agree the motorist center are probably one of the best garages i or any one i know have dealt with. Sales staff helpful and service parts dept don't come recommened highly enough.
Must be a problem at sutton park with giving people keys every time i've been there my keys have been thrown back!!!
johnny_M
27-02-2002, 21:24
I don't think i have EVER heard anything GOOD about SUTTON PARK ........................:mad: :mad: :repuke:
Enjoy your SEAT Jon !!!
The moral of this tale. If your name is Jon don't but a car from sutton park!!
johnny_M
28-02-2002, 09:29
No John You have got it wrong.......
If you are human..........don't buy a car from sutton park !!:D
bobclarke
12-03-2002, 21:40
To be fair, they have been very helpful over warranty repairs needed for the satnav on my Toledo. It has been difficult to solve and there has been limited support, I am told, from SEAT technical. The car has been back to Sutton Park three times and on each occasion I have had a courtesy car. This last time they booked me out a car for a week with the intention of solving the problem once and for all. My car returned today, after two days, with the problem solved and more surprisingly the car washed and valeted :) Certainly on this occasion no complaints.
But it would be nice if they had better parking and facilities and if there was a SEAT service price list and technician training certificates on display
Bob Clarke
johnny_M
12-03-2002, 21:55
Bob, Sound's as though you had an 'acceptable' level of service from them, good for you :cool:
I won't go back to them though, they blew it the first time round !:mad:
johnny_M
12-03-2002, 21:57
Or maybe they don't take us young people seriously :mad:
(no affence intended !)
Once had the pleasure of going to grays of chatam were useless and gave me half arsed didrections to get to their sittingbourne place so i ended up at parkstones in leigh on sea that day:mad:
johnny_M
12-03-2002, 22:03
stu,
The sittingbourne branch is much better, shame you didn't get there though !!!!
Roly is at canterbury and have my car booked in next wednesday, so will let u all know how i get on !
I knew were the dealer was in leigh on sea so i did'nt bothe r going for a wild goose chase..
johnny_M
12-03-2002, 22:19
don't blame u mate, mind u suprised you had any wheels left after you left chatham (they melt them down to make budget earings, clowns, and horses !)
johnny_M
12-03-2002, 22:20
no chatham's a nice place realy.
Just been for my free 10K service at Sutton Park was nearly impressed all new staff better attitude in service and parts, quick efficent professional manner. Nipped down to sales while i was waiting new staff but not quite there yet!
Got in my beloved to bring it home and my TV wasn't working had a look coudn't see anything obvious. Returned to the service dept mechanic was pulled out and questioned by sales manager no real response vowing to return i left got home and probed a little further to find the main power supply from the battery had come away from the £4.99 grounding loop on the terminal.
Could just be unlucky? but it has taken me over an hour to diagnos and replace.
Labour £50
Parts £4.99
Where do i send the bill !?!?!
Nothing in life is free!!!!!!!!!!!!