Warranty and servicing

[davegeorge]

My Arosa is due very soon for iys 10,000 service, i have booked it into my dealer who has quoted me £140. Does anyone know where i stand in respect to servicing the car myself and keeping the warranty?

The official books say for the first year you must service your car in accordance with the manufacturers service intervals, however to qualify for the 2nd and 3rd years which are "delaer" only warranty, one of the conditions is that the car has been serviced and repaired at an authorised Seat repair center.

Now i know people might say i should have been prepared to pay for servicing when i bought the car, but im not prepared to pay £140 for a glorified oil change, fair enough they might check levels and underneath for leaks etc, but all they change is the oil and filter. My dad runs a ford delaership and seems to think that there is a possibility you can have your car serviced at any VAT registered garage as long as you use genuine Seat parts, does anyone know if this is true?

Obviously i dont want to lose my warranty but as i change my oil for Mobil 1 every five thousand miles anyway, i was just about to change the oil and filter myself, i see no reason to have Seat do it and pay them £140.

I f anyone knows where we people stand on matters like this it would be great to hear..

cheers

Dave

[ModdedCars]

I've spoken to Jon Finch who is the Small Cars Project Manager at VW a couple of time about Warranty Issues.

I asked him not to long ago about whether my sister could take her Arosa 16v to be serviced at VW and still keep her Warranty (After all, they are the same company, Lupo/Arosa are the same) and I got a reply of Dominic Elms, the SEAT Dealer Support Manager who said:

> we cannot stop somebody going to a VW dealer to have thier
> service but they will not "Qualify" for thier SEAT uk 2nd or 3rd year of
> warranty. It will depend on when the car was registered to what parameters
> will apply but during manufacturers warranty they can go where they like,
> they just won't have any SEAT uk warranty.
> See page 5,( I think) in the customers booklet that comes with the car
> that explains it all perfectly.
> Any more hlep give me a call.


I guess that pretty much applies to you taking your Arosa somewhere else to be serviced. I got charged just over £100 at VW for my 10,000 mile, 12 month Service for the Lupo.

Matt

[GZA]

How many miles do you do a year? This will effect what service is done?

Colin(GZA)

[ModdedCars]

Hows that?

Its a 10k/1 year service, so whichever comes first, you take the car in - and surely its a fixed process of checks/replacements?

[davegeorge]

well i do about 15k per year, have done 9300 since last september, cant belive they want to charge 140 quid for an glorified oil and filter change. I inquired about an oil change at 5k and they quoted £60 and thats with me supplying my own oil, i think their prices take the piss, but having read and re read the warranty policy booklet i keep coming to the smae conlusion that if i dont have it serviced at a Seat dealer i will void my 2nd and 3rd years warranty should anything go wrong..big risk to take.

dave

[GZA]

I'm glad i'm in Sales and not Service.


Right you have 2 options you can 1 have just a plain 10k service which should cost you £80ish(dont quote me) and then come in when the car is a year old and have the annual service done less the oil/filter change then come back in at 20k or when the car is 2 years old or you can have it all done now and come backin at 20k or in a years time but you must at least have an oil and filter change now.

The annual service should cost bout £130ish (again dont quote me).

Hope that helps any questions ring Julie on 01823 664181 she is our service girl and she knows her stuff hence me saying I'm glad i'm in sales as there is too much stuff to know in service.

Colin(GZA)

[davegeorge]

So waht your saying colin is that i seem to have been quoted for the annual service and not just the 10k oil change?

the car is not a year old til september, i thiught you just had the car serviced at the right mileage intervals.?

dave

[hopkinsgm]

I've been told in the past that Seat had revised their servicing requirements so the annual inspection service no longer exists? I'm in a similar situation in that I typically do about 15k/yr in my mk2 Ibiza which works out as roughly 8 month service intervals. Mine gets done on a purely mileage basis and i've had no problems with warranty claims (apart from Bryan Bros. of Bristol losing parts) but then there have been no real mechanical failures - just defective parts. She'll be 3 in September 02.

Prices vary from dealer to dealer and a lot will depend on where you are in the country but £140 for a 10k service sounds excessive. Should be no more that 1.5 hours labour plus oil, filter drain plug washer and any other fluids (e.g. screen wash).

G

[GZA]

Like I said i'm a sales exec i'm not in service.

Best thing I can do if its not going to be too late is get you to ring Julie on 01823 664181 she will be more than happy to explain things for you but she wont be in till Monday.

Colin(GZA)

[Damo]

If this still hasn't been resolved, then might I add that my Ibiza Cupra went in for it's 10K service (oil filter + oil change) about 2 months ago, but as it was so close to the annual service they did the 10K and the 12 month service all in one hit for £150.00.
I think this will be the same as yours hence the £140.00 asking price.
Still expensive though, I agree.

Regards
Damo