SOUTHSEAT
18-07-2002, 10:18
Hi all
Further to a previous thread re long lead times etc for service bookings at Great Covert I am pleased to announce we have finally managed to recruit an additional Technician to start on 6th August 2002.
The recruitment process took a little longer than I had hoped as the limited ability of some of the applicants would not have suited the role here. I am pleased to say the extra few weeks wait for the right person was well worth it.
Additionally I talked about a new rota system offering extended hours to you. Shortly after our new colleague joins us we will be extending our service department opening hours from 7.00am - 6.00pm Monday to Friday and 8.00am - 1.00pm Saturday. The workforce on Saturdays will also be doubled. In an ideal world this change in hours will mean you will be able to drop your car off when you leave work at 5.00pm and pick it up the following morning on your way to work as well as what is the current norm - dropping off in the morning and picking up in the evening. Using the overnight facility could also double the availability of our 6 car courtesy loan fleet as they could now go out twice in one day!
In the last paragraph I used the words 'ideal world' - along with change usually comes teething problems. We have discussed many different scenarios internally and think we've covered them all (famous last words!) - please let me know if there is any way we could improve the changes we are making.
The last part of our aftersales jigsaw is to expand our parts storage facility to increase our parts stockholding. Whilst we cannot stock every part for every car we will carry a far wider range and quantity of what we would class as 'breakdown' parts - Cupra Coils and the like. Additionally this expansion will allow us to accept overnight parts distribution from SEAT's warehouse facility theoretically enabling us to get a car recovered to us before 4.00pm, the fault diagnosed, parts ordered and back on the road the following morning before 9.00am.
Finally, (sorry i've gone on so much) watch this space as within the next few weeks we will be able to offer you the NEW range of SEAT SPORTSWEAR at very competitive prices deliverd overnight to your front door!
Thanks for reading this lengthy update.
P.S. FOR THOSE OF YOU THAT ARE DUE A SERVICE THROUGH AUGUST AND SEPTEMBER PLEASE BOOK EARLY AS WE WILL BE DELIVERING AROUND 100 NEW VEHICLES AND 70 USED VEHICLES IN THAT PERIOD ALL OF WHICH HAVE TO BE PREPARED IN THE WORKSHOP.
Kind regards
Further to a previous thread re long lead times etc for service bookings at Great Covert I am pleased to announce we have finally managed to recruit an additional Technician to start on 6th August 2002.
The recruitment process took a little longer than I had hoped as the limited ability of some of the applicants would not have suited the role here. I am pleased to say the extra few weeks wait for the right person was well worth it.
Additionally I talked about a new rota system offering extended hours to you. Shortly after our new colleague joins us we will be extending our service department opening hours from 7.00am - 6.00pm Monday to Friday and 8.00am - 1.00pm Saturday. The workforce on Saturdays will also be doubled. In an ideal world this change in hours will mean you will be able to drop your car off when you leave work at 5.00pm and pick it up the following morning on your way to work as well as what is the current norm - dropping off in the morning and picking up in the evening. Using the overnight facility could also double the availability of our 6 car courtesy loan fleet as they could now go out twice in one day!
In the last paragraph I used the words 'ideal world' - along with change usually comes teething problems. We have discussed many different scenarios internally and think we've covered them all (famous last words!) - please let me know if there is any way we could improve the changes we are making.
The last part of our aftersales jigsaw is to expand our parts storage facility to increase our parts stockholding. Whilst we cannot stock every part for every car we will carry a far wider range and quantity of what we would class as 'breakdown' parts - Cupra Coils and the like. Additionally this expansion will allow us to accept overnight parts distribution from SEAT's warehouse facility theoretically enabling us to get a car recovered to us before 4.00pm, the fault diagnosed, parts ordered and back on the road the following morning before 9.00am.
Finally, (sorry i've gone on so much) watch this space as within the next few weeks we will be able to offer you the NEW range of SEAT SPORTSWEAR at very competitive prices deliverd overnight to your front door!
Thanks for reading this lengthy update.
P.S. FOR THOSE OF YOU THAT ARE DUE A SERVICE THROUGH AUGUST AND SEPTEMBER PLEASE BOOK EARLY AS WE WILL BE DELIVERING AROUND 100 NEW VEHICLES AND 70 USED VEHICLES IN THAT PERIOD ALL OF WHICH HAVE TO BE PREPARED IN THE WORKSHOP.
Kind regards