hopkinsgm
11-07-2001, 17:50
Where do I start?
Well, I spent quite some time looking for a good 2nd hand Ibiza GTi, had to be the 8v, wasn't too fussed whether GTi or GTi Cupra Sport model. They were kinda hard to come by at the time, hence the long search. In all that time, Bryan Bros. tried to sell me just about anything but what I wanted. They offered a couple of brand new Ibiza 1.4 'S' models, a Cordoba SX 1.6 and a high mileage Ibiza GTi Cupra Sport 16v (which i'd have to travel down to their Cornwall branch to see) and on each deal offered a frankly insulting trade in on my mk2 Golf Driver.
I bought a GTi Cupra Sport brand new from another dealer in the end, who subsequently lost their franchise. I have since been back to Bryan Bros. for servicing as they are now my local dealer and their aftersales is garbage too.
If you want your car serviced, book in well in advance - typical times seem to be 2 weeks for a midweek service, 4 weeks for Saturday morning. Don't expect a courtesy car, as they don't supply them to Seat drivers, but will offer you a free taxi ride if you need to be within a 2.5 mile radius.
Make sure you arrive early - they only ever seem to have one person on service reception, who will give you grief if you book your car in late because there was a queue of people ahead of you. Bear in mind that we're not only talking about the only Seat dealership in Bristol, but also the main Citroen franchise too. Service reception gets very busy...
Don't expect the work to be carried out promptly - they have been late getting work finished every time they've done anything, and one time got talking to a Citroen driver whose car had not been serviced at the end of the day because they'd booked too many people in for the day. He was understandably unhappy, and was not really appeased when told they were fully booked for the next couple of weeks.
If there's anything beyond the scope of a standard service required, make sure you get them to write it down on the job card. Even then, they probably won't get around to it. I intended to get the remote central locking investigated during a service. They forgot to check it out. The car had to be booked back in a couple of weeks later.
And if repairs need any parts they don't carry in stock, don't expect to be contacted when they arrive. This happened with my remote central locking also, which required a replacement key to be ordered. They subsequently lost this key and had to order another, which they also forgot to tell me had arrived.
On another occasion, I needed a couple of trim screws, so phoned up on Friday to ask if they had them in stock and checked the Saturday opening times. When I paid them a visit the following day, they were closed for stock taking which had not been mentioned in the phone call the previous day.
Suffice to say I have found another dealer who is a little less convenient (about a 30 mile round trip) but following my poor experiences with Bryan Bros., I have no intention of spending another penny with them.
Glyn
Well, I spent quite some time looking for a good 2nd hand Ibiza GTi, had to be the 8v, wasn't too fussed whether GTi or GTi Cupra Sport model. They were kinda hard to come by at the time, hence the long search. In all that time, Bryan Bros. tried to sell me just about anything but what I wanted. They offered a couple of brand new Ibiza 1.4 'S' models, a Cordoba SX 1.6 and a high mileage Ibiza GTi Cupra Sport 16v (which i'd have to travel down to their Cornwall branch to see) and on each deal offered a frankly insulting trade in on my mk2 Golf Driver.
I bought a GTi Cupra Sport brand new from another dealer in the end, who subsequently lost their franchise. I have since been back to Bryan Bros. for servicing as they are now my local dealer and their aftersales is garbage too.
If you want your car serviced, book in well in advance - typical times seem to be 2 weeks for a midweek service, 4 weeks for Saturday morning. Don't expect a courtesy car, as they don't supply them to Seat drivers, but will offer you a free taxi ride if you need to be within a 2.5 mile radius.
Make sure you arrive early - they only ever seem to have one person on service reception, who will give you grief if you book your car in late because there was a queue of people ahead of you. Bear in mind that we're not only talking about the only Seat dealership in Bristol, but also the main Citroen franchise too. Service reception gets very busy...
Don't expect the work to be carried out promptly - they have been late getting work finished every time they've done anything, and one time got talking to a Citroen driver whose car had not been serviced at the end of the day because they'd booked too many people in for the day. He was understandably unhappy, and was not really appeased when told they were fully booked for the next couple of weeks.
If there's anything beyond the scope of a standard service required, make sure you get them to write it down on the job card. Even then, they probably won't get around to it. I intended to get the remote central locking investigated during a service. They forgot to check it out. The car had to be booked back in a couple of weeks later.
And if repairs need any parts they don't carry in stock, don't expect to be contacted when they arrive. This happened with my remote central locking also, which required a replacement key to be ordered. They subsequently lost this key and had to order another, which they also forgot to tell me had arrived.
On another occasion, I needed a couple of trim screws, so phoned up on Friday to ask if they had them in stock and checked the Saturday opening times. When I paid them a visit the following day, they were closed for stock taking which had not been mentioned in the phone call the previous day.
Suffice to say I have found another dealer who is a little less convenient (about a 30 mile round trip) but following my poor experiences with Bryan Bros., I have no intention of spending another penny with them.
Glyn