View Full Version : Great Covert - Great News
SOUTHSEAT
13-09-2002, 21:35
When I first joined these forums I promised to address some of the issues you have experienced at Great Covert. It appeared your main concern was our lack of availability / flexibility in getting cars booked in for repair, whether that be for routine servicing or a more pressing urgent need. In an effort to alleviate this I mentioned it was our intention to recruit an additional technician and introduce a rota system.
Well......
It's happened! Our booking lead time is now down from 3 weeks to around 6 days, with a bit of leeway to get the odd breakdown in and repaired immediately. Additionally, our workshop opening hours are now 7.00am to 6.00pm Monday to Friday for your convenience. The final stage of the jigsaw will be to recruit an additional Receptionist / Advisor to releive the pressures on the telephone. Please bear with us during this final stage of recruitment. If Graeme Ross, Service Advisor, or Kevin Miller, Aftersales Manager, are unavailable when you call please ask for me and i'll take your booking. Alternatively e mail greatcovert@snowsgroup.co.uk your requirements.
Please do not hesitate to call me if you have any concerns at any time.
Many thanks.
Looking for a service advisor?? Make me a offer I can't refuse!!
Well that saved me creating a thread!
Can I just say a big thanks to Kevin for sorting out my car so promptly and for Colin for doing the work.
If you live remotely close to Southampton and have a Seat get down to Great Covert for all your servicing needs. Kevin is a top man and Colin is eager to work on your car cos he wants to, not cos he has to. Couple this with actaul knowledge of their product, which lets be honest is hard to find these days, it makes them a great dealer.
I will now be making the 80 mile round trip just to get my car serviced there after the 'attitude' I got from Seat in Newbury. Once again no offence to Andy down at Huzzeys as he was a top man.
Cheers
Nobber aka Paul
P.S. Hope you enjoy the new motor Dormouse! Nice choice if I do say so myself! ;-)
SOUTHSEAT
14-09-2002, 16:24
Thanks Paul
You've bought a lump to my throat!
Fat Brown envelope on it's way to you!
Oh behave big fella you'll make my eyes well up!
Sod the envelope, just lend me the keys to the Yella beast parked on the grass out the front for a few days! ;) :D
Dormouse
15-09-2002, 21:32
The GC achillies heel is gone...great stuff Kev!
6 days you say?..on Saturday it seemed to be 20 minutes!!!!
I see a bright cupranet future for GC if this level of customer care and service keeps up.
Yup, the yellow thing is beast all right. Me and MarkP dropped in today to check out a few motors he might be interested in...Mark gave the R a good work out....big smiles! :D (and no bringing it back with bits broken off too! - eh Kev!!)
Dor.
Dormouse
15-09-2002, 21:33
Oops...forgot to say...cheers Nobber! you too have taste!
Dor.
Cuprasport2000
15-09-2002, 21:38
Originally posted by Nobber
Oh behave big fella you'll make my eyes well up!
Sod the envelope, just lend me the keys to the Yella beast parked on the grass out the front for a few days! ;) :D
Erm, since Paul doesnt seem to be interested in the brown envelope, I would be more than happy to supply you with my address Kevin...
:D
SJFISHER67
16-09-2002, 08:21
Well done Mr Fisher,
Knew you had the right attitude from the start.
Regards
SJfisher67 a.k.a Alan's not so annoying son.
Jimmyboy
16-09-2002, 19:28
Kevin, while your on the subject of lead times, can I just ask I have a front fog light on order and a high level rear brake light to replace my ones full of condensation under the warranty and was wondering how long this actually took to do? Would it be a 5 minute job or a couple of hours? Also my brake fluid level light keeps coming on under heavy acceleration so I guess needs topping up, can this be done at the same time? I presume at no extra cost as it was only serviced a month ago and has only done it since then?
Thanks for your help and sorry for stealing this thread!!
Tigger II
29-09-2002, 09:13
Leonardo (the highly unoriginal nickname for our Cupra) had its 10k/12month inspection service on Friday at GC. We'd phoned up and booked the car in the week before, dropped the car off Friday morning and collected it Saturday morning having parted with (£125 - ouch).
No problems so can't complain which is good!
:D