Posting for a friend!
She bought a 2012 Seat Ibiza FR Tsi in April 2016 - the car had covered 16,500 miles and the previous owner, an elderly gentleman had only covered 5000 in the last three years.
My friend purchased the car from a Seat dealership for £8000 with a £4000 downpayment, which incidentally was her inheritance money from a relative who passed away.
My friend was always a bit wary of how much oil the car used, so wrote to the previous owner via the V5 after a trip to Seat who told her it was normal as the car had been sitting for so long. The previous owner said the car had 'always been thirsty on oil', but felt he wasn't really able to comment due to how little he drove it.
Since April 2016, my friend has put over 8 litres of oil in it, never over filling, yet never under filling. (Dad is a mechanic)
The car has now covered 33,000 miles and one month ago, the car died whilst she was travelling to work on the A23.
Seat have looked at the car and said two of the four cylinders have failed and this was apparently due to the engine being starved of oil.
They sent away an oil sample which came back as perfect and now Seat are washing their hands of her.
Their response is: Hello XXXX,
We have looked into this and after thorough investigation, have provided you with an official response in regard to your vehicle.
Having established that the issues with your vehicle are outside of our control, we have provided you with the relevant contact details for our team to continue communications.
As previously mentioned, we are unable to discuss this case further on social media.
Best wishes, Leanne.
Where does she stand with this? The work is about £4000, but she is £5000 out of pocket, with £3000 left to pay and a very pretty car taking up space on her driveway, that can't be driven.
It appears that there is something mechanically wrong with the engine itself, for a 5 year old car to fail after 33,000 miles. The car is an automatic if that makes any difference and my friend just drives it to work and back, about 75 mile round trip.
Unfortunately, she does not have gap insurance on her finance plan.
I have done some looking into this (not being a Seat driver myself and her not knowing too much RE cars) and it appears to be a massively common problem!?
She will be looking for her engine number tomorrow to see if she should have had her piston rings replaced back in 2012 or if it was an engine with the new design rings.
Until then, any suggestions?
Any advice would be greatly received.
She bought a 2012 Seat Ibiza FR Tsi in April 2016 - the car had covered 16,500 miles and the previous owner, an elderly gentleman had only covered 5000 in the last three years.
My friend purchased the car from a Seat dealership for £8000 with a £4000 downpayment, which incidentally was her inheritance money from a relative who passed away.
My friend was always a bit wary of how much oil the car used, so wrote to the previous owner via the V5 after a trip to Seat who told her it was normal as the car had been sitting for so long. The previous owner said the car had 'always been thirsty on oil', but felt he wasn't really able to comment due to how little he drove it.
Since April 2016, my friend has put over 8 litres of oil in it, never over filling, yet never under filling. (Dad is a mechanic)
The car has now covered 33,000 miles and one month ago, the car died whilst she was travelling to work on the A23.
Seat have looked at the car and said two of the four cylinders have failed and this was apparently due to the engine being starved of oil.
They sent away an oil sample which came back as perfect and now Seat are washing their hands of her.
Their response is: Hello XXXX,
We have looked into this and after thorough investigation, have provided you with an official response in regard to your vehicle.
Having established that the issues with your vehicle are outside of our control, we have provided you with the relevant contact details for our team to continue communications.
As previously mentioned, we are unable to discuss this case further on social media.
Best wishes, Leanne.
Where does she stand with this? The work is about £4000, but she is £5000 out of pocket, with £3000 left to pay and a very pretty car taking up space on her driveway, that can't be driven.
It appears that there is something mechanically wrong with the engine itself, for a 5 year old car to fail after 33,000 miles. The car is an automatic if that makes any difference and my friend just drives it to work and back, about 75 mile round trip.
Unfortunately, she does not have gap insurance on her finance plan.
I have done some looking into this (not being a Seat driver myself and her not knowing too much RE cars) and it appears to be a massively common problem!?
She will be looking for her engine number tomorrow to see if she should have had her piston rings replaced back in 2012 or if it was an engine with the new design rings.
Until then, any suggestions?
Any advice would be greatly received.
