Hi guys,
Got my car new from stoneacre Peterborough
Over all experience - positive , friendly, only had to wait a week for a car that had all the extras I wanted, would buy from again
Sales room / site - easy to find and get to ,the site itself is abit cramped not much parking but otherwise it's fine , the building itself was in the middle of renovation so was abit of a building site and they were using a moblie office however this didn't really matter much the usual things like coffee or bottled water was on offer
Sales team - friendly , worked with me to get the price where I was willing to pay and stil get me a FR with the bits I wanted despite my trade in being over 1k in negative equity and there wasn't any pushy sales tactics to sell extras on top either and plenty of test drives available I myself took 4 types of car out 1.4 FR , 1.0l so, 1.2 tsi can't ememeber The model was more testing engine however it was the sales managers car and a 1.0 eco se
Communication - not bad however there wasn't anything in the way of updates in the week waiting for the car to be delivered to the dealer , a courtesy call would have been nice just to keep updated on estimated arrival dates etc
Car on collection - as expected clean inside and out, 8 miles on the clock , 55 miles of petrol in the tank a good hand over / walk through on features and controls and the GF was most pleased that they had left a few of the protective plastics on the screen ! She loves peeling them off lol
Will update when I get a service in a year's time
Edit : I phoned ford to find out if the finance etc was being paid off by stoneacre and found out they hadn't done it yet , being over a week ago I would have expected this to have been done especially when the settlement figure ran out on the 20th , called stoneacre and they said a faded signature on my debit card had caused a delay on setting up the new finance and paying off the old one but will be sorted. Now sometimes things do happen to slow stuff down however a simple call to let me know what was going on would have been nice for peace of mind . Needless to say I've told them to ring me when they are sorting it this time.
Got my car new from stoneacre Peterborough
Over all experience - positive , friendly, only had to wait a week for a car that had all the extras I wanted, would buy from again
Sales room / site - easy to find and get to ,the site itself is abit cramped not much parking but otherwise it's fine , the building itself was in the middle of renovation so was abit of a building site and they were using a moblie office however this didn't really matter much the usual things like coffee or bottled water was on offer
Sales team - friendly , worked with me to get the price where I was willing to pay and stil get me a FR with the bits I wanted despite my trade in being over 1k in negative equity and there wasn't any pushy sales tactics to sell extras on top either and plenty of test drives available I myself took 4 types of car out 1.4 FR , 1.0l so, 1.2 tsi can't ememeber The model was more testing engine however it was the sales managers car and a 1.0 eco se
Communication - not bad however there wasn't anything in the way of updates in the week waiting for the car to be delivered to the dealer , a courtesy call would have been nice just to keep updated on estimated arrival dates etc
Car on collection - as expected clean inside and out, 8 miles on the clock , 55 miles of petrol in the tank a good hand over / walk through on features and controls and the GF was most pleased that they had left a few of the protective plastics on the screen ! She loves peeling them off lol
Will update when I get a service in a year's time
Edit : I phoned ford to find out if the finance etc was being paid off by stoneacre and found out they hadn't done it yet , being over a week ago I would have expected this to have been done especially when the settlement figure ran out on the 20th , called stoneacre and they said a faded signature on my debit card had caused a delay on setting up the new finance and paying off the old one but will be sorted. Now sometimes things do happen to slow stuff down however a simple call to let me know what was going on would have been nice for peace of mind . Needless to say I've told them to ring me when they are sorting it this time.
Last edited: