Rejecting a car

bazzer

wrinkled member
Oct 16, 2001
819
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Mark Sherrin gave me this idea.

Can we provide the correct procedures to members with respect to the law regarding either rejecting a new car from the dealer or rejecting a car after a period of time due to non-corrected faults, etc.

In my opinion this would be a valuable tool for members to know their rights.
 

m0rk

sarcasm comes free
Staff member
May 19, 2001
27,787
33
Clanfield, UK
I'll trawl through some of the more worldly consumer sites & also the CAB (or similar) advise sites & see if I congugate some info

it's not a 'legal' issue as such, more of a statutory rights & sale of goods act (so understandable by mortals)

M
 

Fl@pper

Back older greyer and less oilier but always hope
Jun 19, 2001
12,370
26
Gloucester
probably better off knowing the rules and so on from ere

especially all the legal grounds and regulations

gotta be better than mouthing off the unknown @ the dealer or Customer care surely ?
 

Brian27

Guest
Originally posted by mark sheerin
ie how happy will SEAT uk be with Shaggy for putting up car rejection info on the site???;)

Could be a hot potato for Lee:redface:

Should'nt be a problem....Lee, the new Scooby recruit. SEAT UK will wash their hands of him. ;) :p ;)


BTW - Joke, all in the best possible taste!


:cheers:
 

Toonman

Guest
I rejected my 2nd Citroen ZX Volcane back in '92 (after 3 days). I did all the things you were supposed to do (including informing the Finance Company who have a legal responsibility to help), and got nowhere. The dealer dodged, Citroen dodged, and the Finance company squirmed. After 9 months of letter writing and witholding HP payments, I got a car swap from Citroen, to a higher spec model (a ZX 16 Valve). Shouldn't have taken so long though.

A Pal of mine had exactly the same hassles with his Rover 800 Vitesse (Co. Car), and despite the backing of his employers (ICI) and their Legal Dept, it still took almost a year to get it sorted.

It's all very well knowing what to do, but if the Dealer/Manufacturer etc involved, don't want to play along, then it's very difficult. Court action? Very expensive, and time consuming. Anyone tried to sue recently? There's no such thing as quick justice in this Country...

Cheers
 
May 30, 2002
2,050
0
Bedford (innit)
Just bought and read this exact subject in WhatCar magazine today, it said there is a new EU law on this from March this year that relates to new and used cars from garages.

I will post the article later tonight.
 

mark sheerin

DUNLOP academy wanabee
May 26, 2002
3,534
0
www.fastalarms.co.uk
Get in touch with the watchdog type pages.. they shift things along usually....maybe a list of the magazine watchdog type addresses would be useful too...Id do it now but I'm such a lazt tart:)
 
May 30, 2002
2,050
0
Bedford (innit)
More Rights for Car buyers

Heres a copy of the article (boy I wish I had character recognition or a scanner).

More Rights for car buyers
---------------------------------
Car buyers will get more protection under the law if they buy a faulty car, thanks to new European legilisation coming into force in March.

Until now, buyers suffering faults with their cars had to prove the fault existed before they took delivery in order to get a refund or replacement.

But under the new laws, the onus of proof falls on the seller within the first six months of ownership.

The new European directive is called the Sale of Consumer Goods and Associated Guarantees, and it applies to the sale of new and used cars from garages, but not private or auction sales.

It means that vendors are responsible for making sure thier goods meet quality standards and descriptions given in adverts - and for correcting problems.

New cars are covered for two years, whereas used cars are covered for one year.

This will make it easier for buyers to demand repairs, reject the car or ask for a full refund, according to What Car's legal expert Alastair Greeer of RAC Legal services.

'Before this legilisation arrived buyers could only reject an unsatifactory car within two to three weeks of sale', he said 'If they waited any longer, their case would not hold up to the law'.

'Under the new legislation, these rights apply for the first six months on a new car. That's a substantial advantage for buyers and more consumers should be able to get their money back'.

However, the tough new laws are also likely to discourage garages from selling older cars and may force up forecourt prices as dealers seek to protect themselves from more frequent and expensive claims.

'Because dealers may now have to offer independent inspections and warranties on older cars in order to ensure their stock is up to scratch, prices could rise to help cover these costs,' warned John Coates, What Car's user car expert.

Which says 'This will provide more protection to car buyers. Quote the directive if you are unhappy with your purchase.
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