Dealer put wrong fuel in!!!!

leighivn

DSG Sport-FR 170bhp
Nov 19, 2008
22
0
Kent
Can't believe the trouble i am having since purchasing my Altea 2.0tdi DSG last year! It first failed on me last February and went in for an engine speed sensor replacement under warranty. Fixed fine, Dealer even put £20 of free 'fuel' in great i say thanks and off i go for 2miles. Free fule was PETROL!!!![:@][:@]

Car stalls and refused to start. They took it back drained the fuel line and that was all. The car was smoking heavily on acceleration, but i was assured by the dealer this was 'normal' even though i felt it wasn't.

Car was driving fine until very recently when it refused to start on two occassions and again went back to the dealership on both occassions. I may be worth mentioning that the Dealership i purchased it from and hence is warranteed by is not a Seat but a Peugeot dealership.

The car is now at a Seat dealership and the non start problem is being investigated and advise being given from Seat HQ @ Milton Keynes. Any ideas what damage could have been caused, and presented itself 6 months after a bad fuel contamination issue? Help required from you guys please....
 

Torquemonster

Active Member
Nov 20, 2007
301
0
:( I'm no expert.But i was always led to believe you could wreck the engine,even after just a few miles.
Damage to fuel pump,injection system and filter.I think the worst part is,there's a lubricant in diesel,which isn't present in petrol.It's needed to lubricate your fuel pump.
I don't think your Puegeot dealer has done your car any good at all.
 

leighivn

DSG Sport-FR 170bhp
Nov 19, 2008
22
0
Kent
Cheers Torquemonster,

Seat are taking fuel line pressure readings and sending the info back to Seat HQ for further advice, not too happy with the Peugeot plonker/dealer:censored:

Not sure if i am gonna keep the vehicle might reject it yet seeing as the original warranty is soon to expire!!:doh:
 

volvic

It's just water
Jun 28, 2008
791
0
House of Batiatus
plays this out:
you put the wrong fuel in and went to a dealer. they would charge you £1000s for replacing parts. all they did to yours is drain the fuel.

i would reject the car, who knows what will happen down the line!!
 
Dec 5, 2007
888
0
N W Leeds
your diesel pumps will be knackered - end of story.
PD engines operate at extreemly high pressure require lubrication from the diesel. Petrol is just too thin and a lube solvent. Your pump will have been trashed. and possible the injectors. If they had drained all fuel, replaced all fuel lines, filter and pump immediately, you might have been OK. Reject car or insist on an engine replacement with a no cost 3 year FULL warranty.
The Pug dealers have a legal "duty of care" - they have been negligent and caused irreversible damage.
 

leighivn

DSG Sport-FR 170bhp
Nov 19, 2008
22
0
Kent
Hi All,
Thanks for your answers so far but the dealer's doing their normal slimey slippery fish routine when it comes to a possible rejection of the car. Seems that the fuel pressures were fine according to Seat. They have reset the ecu, and the car now starts, but on reset the alert held within the ECU has been wiped. Seat service guys can't find anything wrong with it at the moment, but i am not taking it back until they fix it properly-been recovered back to garage with the same fault on three occassions now[:@]:help:I am giving them another two weeks of investigations, a fair chance to fix it me thinks, then if nothing comes of it then i will not have it back, real shame really love:banned: the car.:cry:But need a reliable Seat not a non starter!
After reading all the info on rejecting a car, the whole prospect seems daunting, brought the Altea with only 11000miles on the clock, from what should have been a reputable Peugeot dealer with 40 branches!!! Arrrgh!!:banned:

Keep the answer's coming please, any legal guru's on here please help...:(
 
Dec 31, 2007
1,479
0
Reading
what about getting seat I'm involved? Even though it's not a seat dealer, they may still have some input as to what needs doing.

I would also ring several local garages, Inc seat dealers and specialists, tell them what car it is and it's to the wrong fuel in it and ask what needs doing. If the pug dealer comes and says they'll only flush the system when everyone else recommends a new pump, then stick it to them.

Hope they've given you a decent courtesy car!!
 
Dec 5, 2007
888
0
N W Leeds
Quote from the Telegraph (so it must be true...)
"So diesel makes good sense. But if a motorist who has used petrol all his or her life buys or borrows a new diesel car then uses the wrong nozzle at the filling station, costly damage can be done even before the ignition key has been inserted, because unlocking the doors also energises a diesel's fuel pump.

That puts the fuel under pressure, ready for instant injection into the engine, which is why modern diesels start so quickly. The old-fashioned waiting time for preliminary ignition "warm-up" might appear to have been eliminated, but in reality it has simply been electronically absorbed into pre-driving procedures. It is a clever and convenient development but it comes at a price for the absent-minded.

Petrol wrecks diesel engine lubrication processes and is particularly damaging to a diesel engine's costly, high-pressure fuel pump, which operates at up to 2,050bar (30,000psi). Petrol removes the pump case hardening and if a film of hardened metal disintegrates into swarf it will greatly harm or even wreck an engine's internal organs.

At best, if the engine is not started or perhaps run only very briefly, the fuel tank and its internal pump, fuel lines, main high-pressure pump, fuel injectors and filters will all require removal, clearing and re-installation (which might include some renewal) at a cost of up to £7,000. At worst, several parts will need replacing, even the engine itself, at a potential cost of £12,000, or more for a top executive car.

Friday is danger day, when drivers fill up on their way home at the end of a hard week. Those new to diesel motoring too often go for unleaded petrol as a matter of habit. At the nationwide business vehicle management company Fleet Support Group, of Chippenham, Wilts, technical services manager Mike Kick warns: "It's a big problem that isn't getting any better and is growing in cost.

About £7,000 is the norm. Rarely is it necessary to replace an entire diesel engine because drivers realise their mistake before starting up and do not move their cars before calling for help. That's important. Every driver new to diesel cars must make a conscious effort to avoid misfuelling. Petrol is death to a diesel engine."

The problem is seriously disabling about 155,000 diesel cars a year. The RAC attended 50,000 cases last year, the Automobile Association 44,000 and Green Flag more than 6,000; UK plc suffered 54,000 company diesel car misfuelling incidents. "
 

leighivn

DSG Sport-FR 170bhp
Nov 19, 2008
22
0
Kent
Hi All,
Thankyou for your comments, an update;

Seat service centre found that since the incorrect fuel was added and drained by the Peugeot dealership-the fuel pipes (x2) from the tanks were reassembled incorrectly-(around the wrong way), thus the starting problems in the colder weather, incorrect fuel pressures etc....so i now have it back and have a week to decide if i want to keep it, as i am so attached to my Altea 2.0TDI DSG i a have decided to give it another chance. The dealer will give me a new 1 year warranty if i decide to keep it, or if i don't then i can have a sum of money back.
 

lc_allan

Northern Monkey
Sep 15, 2006
3,389
4
I got an Altea from the garage as a courtesy car and the dealer told me it was a diesel. Luckily a I checked the owners manual in the glovebox before filling up and it was a petrol [:@].
I wonder who'd have got stung for that bill if I'd have put in the wrong fuel, because I'm saying it wouldn't have been me :lol:
 
Dec 5, 2007
888
0
N W Leeds
Do you really want a "warranty" from a dealership (read complete fecking numpties...) that can't even put fuel lines back on correctly?
Surprising really since the Pug HDI diesel is notorious for trashing its high pressure diesel pump if petrol is put in.
If it were me I would get a figure of dealership, laugh at it unless its 90% of waht you paid then take em to court if they don't offer you at least 90% - given the grief you've had to put up with.
Then buy another - theres plenty about, from a reputable source.
 
Dec 31, 2007
1,479
0
Reading
as much as you love it, there must be quite a few around. Do you really want one you know has been ruined? Get a quote from the dealer, asap.
 

TDiCupraChris

You have been dieseled!!!
Oct 19, 2008
56
0
Bournemouth
If I were you, I would get shot of it, as much as you love your pride and joy, the internal parts of your car have been effected, your car may well be fine now, but who knows what it's going to be like further down the road in say 2 or 3 years time, no warrenty then and if something serious does go wrong with your engine, then it will cost you a small fortune, maybe as much as the car will be worth then, if you can get pretty much all your money back, I would take there hands off and go and buy exactly the same car in the same colour, but one that has not suffered any long term damage and will give you lots of happy years motoring:D
 

Viking

Insurance co's are crap.
May 19, 2007
2,317
4
Near Richmond, North Yorks
This is a quote from a mate of mine on another forum. He's a VW senior technician, and has recently moved to Audi.

At least once a week a TDI will come in with the wrong fuel in the tank. I have never seen a V.A.G TDI PD engine be damaged by the wrong fuel being put in the vehicle, as the PD engine was designed to not allow the petrol to get passed the tandem pump as petrol is to thin to be used by tandem pump so no damage will occur to the pump injectors.

Normally the tank is drained via the lift pump (12v live feed to pump and drain pipe attached to inlet to fuel filter), then the system is flushed with fresh diesel, diesel filter is replaced, at least 10 liters of fresh diesel in put in the tank, then the system is primed using a small vacuum pump and engine started. Job done !

Also never had any warranty issues,

I wouldn't worry. ;)
 

leighivn

DSG Sport-FR 170bhp
Nov 19, 2008
22
0
Kent
Hi All,

After another 8 months worth of hassle free motoring the Altea is back in the garage with EGR problems:thumbd:, apparently a flap is not operating properly within the EGR and this could also be blowing fuses. I wonder if this could be a remanant from the incorrect fuel hose re assembly mistake, as it did smoke heavily when they were on the wrong way round?


Your thoughts would be appreciated......

Maybe i should have taken the offer of some money back after all????:cry:

Oh and i nearly forgot, requires a new cv boot aswell!!!

Good job its got that warranty:rolleyes:

Shame it does not cover diagnostic labour though:censored:
 

Viking

Insurance co's are crap.
May 19, 2007
2,317
4
Near Richmond, North Yorks
It sounds like it's the anti shudder valve you're talking about. These are electrically operated (a small motor) and sit just next to the EGR valve. The motors are well known to burn out and blow fuses and it's nothing to do with the fuel issue or the pipes reconnected wrongly. Just a common occurrence.

As for the warranty not covering diagnostics, I'd be asking some questions about that.
 
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