Got my car booked in for tomorrow with my Stealer, to investigate an issue with my DSG gearbox (6-speed, Cupra).
Just had a call off them informing me that there's a £99 diagnostic fee. The conversation went like this:
"To just make you aware, there is a £99 diagnostic fee to investigate the issue"
Me "Why is there a diagnostic fee for warranty work?"
*Silence.... for 3 seconds "Well Mr (name), if there is an issue with the gearbox and it isn't covered by warranty there will be a £99 diagnostic fee"
Me "Well that isn't going to be a problem, because my car has 1 year 10 months of warranty left and there's no way in hell it is not warranty work"
"Right, okay then Mr. (name), we'll see you in the morning"
*Stealer hung up*
What a strange conversation it was. Anyone else been left like after a phone call with a Stealer?
Just had a call off them informing me that there's a £99 diagnostic fee. The conversation went like this:
"To just make you aware, there is a £99 diagnostic fee to investigate the issue"
Me "Why is there a diagnostic fee for warranty work?"
*Silence.... for 3 seconds "Well Mr (name), if there is an issue with the gearbox and it isn't covered by warranty there will be a £99 diagnostic fee"
Me "Well that isn't going to be a problem, because my car has 1 year 10 months of warranty left and there's no way in hell it is not warranty work"
"Right, okay then Mr. (name), we'll see you in the morning"
*Stealer hung up*
What a strange conversation it was. Anyone else been left like after a phone call with a Stealer?
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