Mine has always been super smooth but I like this. I don't want to feel the gear changes,as long as it's accelerating rapidly I'm happy. I can tell when the gear changes by the revs and the exhaust note but I've never really felt anything before. Why would you want a gear change to be clunky?
I thought on a first service they only changed thw engine oil and filter? The DSG isn't due a service for at least 3 years normally.
I don't think that VW Group dealers are honest enough to tell you exactly what if any S/W updates are available and what the true nature/intent of these changes are - and that is not right!
Oh, and another thing, as far as I know, any/all VW Group module S/W updates are invisible in as much as they or you can not check for which updates have been applied to any individual car, unless it is logged at VW Group Mothership what has been updated/changed, in general, is a mystery! There will be the very odd exception to that rule where a major update has knock on effects like associated wiring and hardware changes elsewhere in the car, but not normally.
I only know this as I had serious trouble with my older daughter's late 2009
Ibiza 1.4 16V SC - its incorrectly coded BCM was letting the battery drain, no amount of VW Group detailed diagnosing could detect that it was due to a known issue with BCM of that age - so the first SEAT main dealer just spent hours checking for faults and then for good measure replaced the steering angle sensor under the steering wheel, and said that was that - only the
problem continued until unfortunately that SEAT main dealer closed down and I went to the next one, AC SEAT, they believed what I had been saying to the first one and requested info on any possible legacy S/W updates for the BCM, and SEAT Mothership supplied it and it was added to that car,
problem solved for ever!
So, don't any VW Group main
dealership workshop to be able to check your car for its current S/W update status by interrogating that car, it is either logged or not logged online, updates get applied to cars, they either confirm that they have been successfully downloaded into that module or not, as far as I know, the tech will never get a "already implemented" report from that car.