Fr+ media system 2.2

[Uncle Fester]

Well it seems my order IS affected too.

SEAT UK have posted a message on their intranet which only the dealers can see.

My car was ordered prior to this being published.

The sales manager as therefore emailed the SEAT regional manager pointing this out.

He asked if SEAT would either fund the Kenwood swap or switch the 2.1 with a 2.2

If SEAT refuse then he has agreed to refund my deposit in full.

He gave me a copy of the SEAT intranet message.

I quote it.

Printed by **** Timestamped today.

Home>DealerSupportLive!>Deliveries>

(Printed by **** Timestamped today)

CHANGE TO MEDIA SYSTEM FOR SOME LEONS BUILT BETWEEN WEEKS 22 AND 24

15 Jul 11

MY12 Leon SE Copas, FR+ models, and Cupra Rs built between weeks 22 and 24 have been fitted with the SEAT Media System 2.1 instead of the planned Media System 2.2

The Media System 2.1 has most of the same functionality as the Media System 2.2 but does not feature voice control for the Bluetooth system.

Make sure you check your orders and stock for cars that are affected by this change. It is your responsibility - and duty of care - to inform your customers that the specification of their cars is not the same as the specification stated in the MY12 brochure. You must get confirmation from your customer that he/she agrees to this change before the car is registered and handed over.

Quote ends.

It seems to me that SEAT and/or the dealer have failed in their duty of care.

 

[r401caw]

Interesting! As I said before no one informed me that the specification had changed. Now the fun begins!

 

[Websta]

I know it's very poor from Seat, but have we ascertained whether or not the system can simply be upgraded from 2.1>2.2? It would seem the only difference being the postcode search and the voice control.

Postcode would be a simple software upgrade i would have thought.

And i'm pretty certain the technology for V/C is there in the current FR because have the 2.1 the V/C button is on the steering wheel (but only mutes the stereo)

If these can be upgraded, then I think its a bit over the top to completely cancel the order, but of course if you feel that let down by SEAT then you may feel there is no other choice!

 

[sportbilly]

SEAT informed me it will be an upgrade and I am entitles to ir (March car) but they just dont have a date when this will happen due to software upgrade issues.

Like you say though just a map update would suit me, this cant be that difficult to sort out!

 

[tony323ci]

how crazy is this I have the media system 2.0 which is older has the bluetooth voice control and I can legitimately buy an upgraded 2011 map disc which gives me full 7 digit postcode search !!!!

ask them to downgrade it and pay for the update disc

Seat seem to take one step forward and three back !

 

[jezyg]

how crazy is this I have the media system 2.0 which is older has the bluetooth voice control and I can legitimately buy an upgraded 2011 map disc which gives me full 7 digit postcode search !!!!

ask them to downgrade it and pay for the update disc

Seat seem to take one step forward and three back !

Think it was cost cutting as the RNS310 has the separate bluetooth module under the drivers seat and the RNS315 has it built in but also comes with DAB.

 

[Uncle Fester]

r401caw

All I want is the car I ordered to the spec in the catalogue, delivered on time and at the price agreed in the contract.

I had a very interesting conversation with my Solicitor.

Just emailed them what he said.

The contract is for a V2.2

I suggest you have a chat with your Solicitor too.

Anyone else in the same situation, the contract is for V2.2 The fact SEAT have fitted V2.1 and you don't wish to accept it does not consitute grounds for the dealer to cancel the order. You have an enforcable contract for V2.2

£100 not to reject the car ROFL

You rejecting would cost them a lot more.

You're entitled to have the V2.2 or an alternative aceptable to you.

Or they can have it back and replace it with a V2.2 equiped car as per contract.

Sale of Goods act.

As advised I set out a list of aceptable compromises.

First on the list was a software update making the unit into a V2.2 with the car deliverd on time at the agreed price.

I specifically asked the salesman to ask SEAT UK if the unit can be updated, since this is the obvious answer.

When i asked earlier the salesman thought it couldn't but i think he should check.

 

[r401caw]

Still no word from Seat customer services - they've had their 48hrs - a good start to putting this right!

 

[Uncle Fester]

I just spoke to SEAT customer services.

They stated that due to internal hardware differences in the Bluetooth module it is impossible to upgrade a V2.1 into a V2.2 by means of a software update.

@ R401caw

Knowledge is power. Your contract is with the dealer. They are responsible for fulfilling the contract to supply a car to the specification presented to you at the time you placed the order.

The dealer is trying to fob me off and I suspect yours of doing the same.

Talk to your Solicitor before agreeing to anything so you know where you stand… Not where the dealer tells you that you stand.

 

[Websta]

I just spoke to SEAT customer services.

They stated that due to internal hardware differences in the Bluetooth module it is impossible to upgrade a V2.1 into a V2.2 by means of a software update.

@ R401caw

Knowledge is power. Your contract is with the dealer. They are responsible for fulfilling the contract to supply a car to the specification presented to you at the time you placed the order.

The dealer is trying to fob me off and I suspect yours of doing the same.

Talk to your Solicitor before agreeing to anything so you know where you stand… Not where the dealer tells you that you stand.

Ah well, if i don't get voice control on my 2.1 i aint fussed....never seems to work well on anything i've ever used anyway!!!

Im sure the 5 digit postcodes is a simple update! and in my eyes, that's far more important!

Hope you boys get on alright!

 

[r401caw]

Fuming - just got off the phone to Seat customer services. The just told me the head units can only be changed at the factory and offered me the £100 worth of Seat accessories. The guy suggested I should buy a Tom Tom at my dealer and put the £100 towards it. There might be a software fix in the future but they don't know when. I'll be writing to Gareth Goldthorpe from Seat UK about this.

 

[GrahamFR]

well thats BS, get a quote off OEMretrofits to put a new one in, maybe even the 510 which in my eyes is better (DVD after all) and send them the bill, make sure you point out on your letter that it was suggested you put the £100 towards a sat-nav to compliment your already existing 315 lol that guy mustve been a right pleb!

 

[Websta]

Fuming - just got off the phone to Seat customer services. The just told me the head units can only be changed at the factory and offered me the £100 worth of Seat accessories. The guy suggested I should buy a Tom Tom at my dealer and put the £100 towards it. There might be a software fix in the future but they don't know when. I'll be writing to Gareth Goldthorpe from Seat UK about this.

£100...that takes the piss

 

[r401caw]

I hope someone from Seat customer service is reading this and realises what harm they are doing to their brand. Word of mouth is the best type of marketing there is and today they are shooting themselves in the foot everytime they open their traps - piss poor!

 

[Simes61]

Hi. Have just joined this forum since I have a Cupra R MY12 on order. Bit worried by what I read on this thread. Ordered mine in early June with September expected delivery period. Not had an update on that yet so will contact my dealer. I shall enquire about the Media System too. Also, I trust it includes the Optical Parking System and that wouldn't be affected even if it was 2.1! Any views.

Great forum - happy to be aboard.

 

[Uncle Fester]

The internal document I have a copy of says build weeks 22-24 have the obsolete system. Which build week is yours?

Consider how you would react if you were buying a second hand car.

You see two similar cars, one has the obsolete MY 2011 system, and one has the correct system for the MY2012.

If you had done your research then you could easily assume any car fitted with V2.1 is a MY11 car. The owner is trying to convince you it’s a later MY2012 car.

Would you then trust the seller, or be suspicious?

Would you then trust anything about the seller or their car?

Everything else being equal, which would you buy?

Exactly; I wouldn’t walk away from the car which appeared wrong, I would run.

Anyone accepting the obsolete V2.1 System must want their head examined. They’re setting themselves up for a hard time when they try and resell and a bigger depreciation.

A car fitted with this official VAG/SEAT optional upgrade http://www.vwkenwood.co.uk/ would appear correct. It would appear like a correct, but spec’d up MY2012 car.

This particular unit is officially offered through the SEAT dealerships. I understand it’s a dealer fit option.

There is therefore no possible reason that the dealer CANNOT fit a Kenwood DNX520VBT without any agreement from SEAT.

The dealers don’t want to fund it putting the problem right because the problem is of SEAT’s making. Unfortunately for the dealers they are in the middle and legally liable for the contracts they signed.

Morally SEAT should fund the cost of putting the situation right. I have no way of knowing what the contract between SEAT and its dealers are, so I have no way of knowing if SEAT indemnifies the dealer network.

I rather suspect the dealers and SEAT are having this argument in private at the moment.

SEAT need to sort their act out quickly before this becomes a PR disaster. My wife has a cousin who’s a BBC producer. The BBC Watchdog program is now aware of this thread, the situation and seeing how it plays out.

ANYONE WHO WASN’T INFORMED PRIOR TO ORDERING A CAR IS UNDER NO OBLIGATION TO ACCEPT A CHANGE IN SPECIFICATION.

These customers have a legally enforceable right under their contract to a car to the correct specification.

The dealer has contracted to supply a car to the specification brought to your attention at the time the contract was made.

They must do this or be in Breach of Contract.

Your refusal to accept a change in the contract is NOT grounds for the dealer to cancel the contract.

If the dealer says they you must accept the change or they must cancel then you should inform them they will be in breach of contract and you will seek legal redress for breach of contract.

SEAT has told the dealers they must get tell the customer and get a signed acceptance of a variation of that contract, but not how to achieve that.

Dealers seem to be trying to convince the customers that their hands are tied by SEAT. In fact your contract is with the dealership.

ULTIMATELY IT IS THE DEALERSHIP WHO MUST HONOUR THE CONTRACT.

If SEAT helps them then that is a matter between SEAT and their dealerships.

Some people may consider they don’t mind if they have the obsolete V2.1 and are prepared to accept an incentive to accept a car fitted with V2.1

It’s up to each individual customer to

Personally the extra features are so important that I won’t accept their loss. It’s an odd thing related to my personal circumstances, work and my wife.

SEAT appears to be trying to settle at £100.

Telling people buying a car with integral satellite navigation they should put the £100 towards buying a dash top system as well is ridiculous.

So you have bought a new car but must put some of your money over the £100 to have the satnav you have already paid for?

People buy integrated systems so they look tidy.

The standard system comes with free traffic information. If you buy a separate system then you would have to subscribe to traffic updates. This alone would cost you over the £100 they are offering. Certainly could see the traffic information free on your V2.1 then try and program the dash top system to route around whilst you are driving.

How safe and convenient or legal is that compared to a system which knows where the traffic is and automatically routes around?

If you crash whilst distracted fiddling between two systems, who suffers? What price your family?

If the car arrived with an obsolete engine with a lower power, would you accept £100 towards a NO2 kit to make up the difference?

If it turns up with the 3 cylinder engine and a £100 cheque would you accept it?

You paid for a Leon but got an Ibiza and £100 cash back; happy?

Where do you draw the line?

The line is the dotted line you and the dealer signed on the contract.

The last message from the dealer was he needed an answer from someone senior at SEAT who wasn’t available until Monday.

 

[sportbilly]

Apart from map data (7 digit postcode) and voice control are there any other features?

 

[Uncle Fester]

Does anyone have the Kenwood in a MY2012 Leon?

Would you lose any features by fitting it?

I'm thinking about the optical parking system. Does it work on the Kenwood?

Free traffic information I know about but is anything else lost?

 

[mach4]

Just taken delivery of my New FR+ - appears to have Media System 2.2 fitted. Not sure what build week this vehicle was though.

 

[sportbilly]

You can tell when it switched on, shows the version on the screen. You sound unsure, def 2.2 ?