i go to portugal on thursday, and apparently I have to wait 15 working days or something before I claim. The cover of the claim wont get me the full amount back either. So I will see what I can get off the Royal Mail. This is just typical of buying stuff mail order
What ever the Royal Mail don't cover, we'll put in for the rest and also for the postage it cost you. The bolts did get to you fine and it is always best to send stuff recorded so it's trackable but never mind, it'll get sorted in the end.