Preferred Service Partner on the Cupra app

Napmasterflash

Active Member
Jan 21, 2021
232
140
I added a local dealer in the app as my preferred service partner but it was removed the other day. Now when I search in the app no dealers come up, I tried using other areas but still saying no dealers.

Has anyone else had these issues??
 

PaulC

Active Member
Feb 18, 2021
11
6
I added a local dealer in the app as my preferred service partner but it was removed the other day. Now when I search in the app no dealers come up, I tried using other areas but still saying no dealers.

Has anyone else had these issues??
Same for me
 

Maypack

Ambassador for Cumberland Sausage
Apr 20, 2014
3,173
2,324
Gods Country - West Cumbria
It’s happened to lots of people including me.

Also I can no longer log into the app, again this is happening g to lots of people.


Sent from my iPhone using Tapatalk
 

Napmasterflash

Active Member
Jan 21, 2021
232
140
Just checked the app and the service partner has returned! I didn't do anything so not sure what happened
 

Agnes.Surrey

Active Member
Nov 6, 2020
763
413
Surrey
Probably some backend server issue. I checked 2 days ago and app connected after second attempt and it didn't show service partner. Not that I need service partner info anyway. I will probably book service based on my work location in 18 months, which can be anywhere near London.

I don't drive Formentor too often now, clocking miles on cabrio.
 

oldgitdave

Active Member
Mar 27, 2022
96
60
Quite an old thread this but for me this issue has happened as of yesterday. I know John Wick has the same issue as mentioned in this thread here. Anyone else?
Screenshot_20220622-140709_CUPRA CONNECT.jpg Screenshot_20220622-140723_CUPRA CONNECT.jpg

I also now have the app saying my car is unlocked (it is definitely locked) and it has an exclamation mark and 'unknown' on the boot/bonnet and windows icons. Today is the first time this has happened to me. I even downloaded the app to my tablet and it's exactly the same. I contacted cupra digital support and they suggested uninstalling an reinstalling the app, which I duly did. It made no difference whatsoever! I'm awaiting their response. My subscription runs out in 4 days and up until now I've found the app really useful, particularly with mine being a hybrid but they're having a laugh with the renewal price for an app this poor! Also, why on earth does the 'my destinations' read my calendar? :banghead:
Screenshot_20220622-140639_CUPRA CONNECT.jpg