Preferred Service Partner on the Cupra app

Napmasterflash

Active Member
Jan 21, 2021
251
149
I added a local dealer in the app as my preferred service partner but it was removed the other day. Now when I search in the app no dealers come up, I tried using other areas but still saying no dealers.

Has anyone else had these issues??
 

PaulC

Active Member
Feb 18, 2021
11
6
I added a local dealer in the app as my preferred service partner but it was removed the other day. Now when I search in the app no dealers come up, I tried using other areas but still saying no dealers.

Has anyone else had these issues??
Same for me
 

Maypack

Ambassador for Cumberland Sausage
Apr 20, 2014
3,173
2,324
Gods Country - West Cumbria
It’s happened to lots of people including me.

Also I can no longer log into the app, again this is happening g to lots of people.


Sent from my iPhone using Tapatalk
 

Napmasterflash

Active Member
Jan 21, 2021
251
149
Just checked the app and the service partner has returned! I didn't do anything so not sure what happened
 

Agnes.Surrey

Active Member
Nov 6, 2020
764
413
Surrey
Probably some backend server issue. I checked 2 days ago and app connected after second attempt and it didn't show service partner. Not that I need service partner info anyway. I will probably book service based on my work location in 18 months, which can be anywhere near London.

I don't drive Formentor too often now, clocking miles on cabrio.
 

oldgitdave

Active Member
Mar 27, 2022
137
79
UK
Quite an old thread this but for me this issue has happened as of yesterday. I know John Wick has the same issue as mentioned in this thread here. Anyone else?
Screenshot_20220622-140709_CUPRA CONNECT.jpg Screenshot_20220622-140723_CUPRA CONNECT.jpg

I also now have the app saying my car is unlocked (it is definitely locked) and it has an exclamation mark and 'unknown' on the boot/bonnet and windows icons. Today is the first time this has happened to me. I even downloaded the app to my tablet and it's exactly the same. I contacted cupra digital support and they suggested uninstalling an reinstalling the app, which I duly did. It made no difference whatsoever! I'm awaiting their response. My subscription runs out in 4 days and up until now I've found the app really useful, particularly with mine being a hybrid but they're having a laugh with the renewal price for an app this poor! Also, why on earth does the 'my destinations' read my calendar? :banghead:
Screenshot_20220622-140639_CUPRA CONNECT.jpg
 

oldgitdave

Active Member
Mar 27, 2022
137
79
UK
Yep, a rip off price to be sure! 3 years free with my BMW, only 1 free year with Cupra. I don't know if the rest of the VAG marks are the same?
 

Cuprakash

Active Member
May 9, 2021
185
117
My service partner option disappeared last week,not able to choose another,they are none on the map
 

The_Neen

Active Member
Jan 4, 2022
60
21
Having the same issue when trying to select my preferred service partner for my new Cupra Leon. Dealership pestering me to do it, ignoring me when I say there is no list and can't search for them 🤣
 

oldgitdave

Active Member
Mar 27, 2022
137
79
UK
Yes, still no go a week on since it first disappeared. I've emailed them again this morning as I've had no response since uninstalling and reinstalling the app, which didn't work.

Here are the email addresses to send in your issues if you feel inclined to do so:

[email protected]
[email protected]
 

John Wick

Active Member
May 12, 2022
102
36
Someone on a German Formentor forum posted it was working again, but not on mine. Dont want to uninstall the app, just in case it causes any issues and i cant login again.
 

oldgitdave

Active Member
Mar 27, 2022
137
79
UK
I don't blame you but I had no issue doing that, simply logged in again and it worked, all aprt from the preferred service partner bit!

Anyway, I had a reply and here it is:

Dear Dave,

Thank you for your message. We are sorry to hear about the difficulties with the service. Your request has been forwarded to the technical department and a new update is being worked on. This will be resolved and will be communicated to you immediately. Please, excuse the inconvenience.

If you have any other questions, do not hesitate to contact us, by email: [email protected], or phone: 00800 6000 4020.
Please make a note of your case number 000*******.

Yours sincerely,

Your CUPRA Team
 

Spivvy

Active Member
Nov 21, 2021
175
84
UK
still down in UK
sent this
for a week now the preffered service provider is not avaiallbe in the app
i have cleared cache and reinstalled and it is still not picking it up
the map returns no results

can you please fix or offer a solution that does not require a reinstall as i have already done this

lets see if i get a reply
got a reply
and asked me for more information
 
Last edited:

oldgitdave

Active Member
Mar 27, 2022
137
79
UK
So, this is my latest reply. In my case the answers are:

Cupra Connect App Version: 1.7.1
Smartphone: Android 12

Hello Dave,

Thank you for your message.
Please provide us information: which version of the app and the smartphone operating system.

If you have any further questions regarding this, please contact us via email: [email protected], or telephone: 00800 6000 4020.

If you have any further questions, please do not hesitate to contact us. Please make a note of your case number 0001348580.

Yours sincerely,

Your CUPRA Team
 
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