Sodding headlight washers!!!

[ciano125]

Arrrrrrrrrrrrrrrrrrghhhhhhhhhhhhhhhhhhh!!!!

Fourth time my car has been into the garage now for these looking at. The first time they just looked at it, and said "yeah, we'll order the part", waste of a day that was, second time in they replaced them. Same story with the third visit, so back again for the fourth today.

The dealer this time collected the car and dropped it off for me (I got fed up of paying ten quid every time to have the pleasure of their 0.1 Litre Fiat Punto), I've come back from work, tested it, no difference. Still sticking out after use.

I know other people have had this problem, has anyone ever got it fixed properly?? As far as I can see, I've got a £250 option that I just cant use, and Seat cant seem to fix.

The dealers staff are nice enough, but that doesnt go far enough to cover the fact that a) I've spent as much on their insurance cover for three days than my cover costs for four months, and b) they dont do anything half the time, and when they say they do it still doesnt work!!

I'm not going to name the dealers (just yet) but they arent going to get many more goes at fixing it before I start to get really annoyed.

So, does anyone have any idea how to fix it??

Cheers
Cian

 

[st10587]

i had a problem with mine where it kept going back (not for washer) i kicked off with customer services and got a money off a service voucher. if i was you id be in contact and dont stop till you get something

 

[ciano125]

Cheers, to be honest I was thinking along those lines anyway actually. Take the fuse out and do without them?

 

[st10587]

you could do but then you have spent money on nothing! keep on at them untill they fix it and fight customer services. they will try and fob you off saying they cant provide good will for it but i kept on at them and got something out of them.

 

[Aimez]

Hear this is a VW golf mk4 problem my mates have never worked properly he never uses them since he had the car 3 years now he gave up!

 

[RUM4MO]

I'd agree that you should get them to fix this properly as they are very handy during long winter drives - to "revive" the lights. I have them on both the B5 Passat and the 9N Polo - both have the same pump it seems, Passat pump failed after 7 years but that was easy to replace. On both cars the spray pillars drop down properly, I've heard that if the front bumper has been "used" by you or by another car, then this can cause no end of problems to these retractable spray stalks - but your dealer should have checked for impact damage at the first visit. Get on to Seat about this if only to stop you needing to pay the insurance on the loan car - that is just the dealer being cheap about helping you out - that is okay for service loan car but not for warranty problem repeat visits. Seat can if they wish cover this cost directly - force them to stand up and provide the cover that you thought you had bought when you paid for this car!

 

[mhill]

mine still dont work

 

[Aimez]

warranty prob won't pay for his loan car insurance, if you send something to warranty like that they will most likely laugh at you and throw it back at you. They can only pay for certain things and they are extremly strict. So yes the dealer should pay for the insurance as they are at fault but its not like he is a customer that has a fleet that comes in and pays for services so they will be very unlikely to pay either I'm afraid. Oh course try your best but the way things are at the mo for us working in garages we don't really want warranty work tbh.
Keep trying thou good luck to you

 

[RUM4MO]

warranty prob won't pay for his loan car insurance, if you send something to warranty like that they will most likely laugh at you and throw it back at you. They can only pay for certain things and they are extremly strict. So yes the dealer should pay for the insurance as they are at fault but its not like he is a customer that has a fleet that comes in and pays for services so they will be very unlikely to pay either I'm afraid. Oh course try your best but the way things are at the mo for us working in garages we don't really want warranty work tbh.
Keep trying thou good luck to you

Yes that is true and that was why I was suggesting talking to Seat directly - its their product and their problem and no sensible supplier of products wants bad press and that includes bad or mistreatment by their agents - ie dealers. Sometimes when things have turned out like this its time to set a line in the ground and talk to the organ grinder and not the monkey as the monkey has been given adequate time to resolve this problem. Private owners as you say do not necessarily get the same respect as fleet managers, but they can talk to the importer and that helps the dealer focus on things - or lose business and ultimately franchise as its private deals that individually provide best rewards for the dealers - fleets are high volume low profit units. When I've bought new cars directly from my UK franchised dealers and had problems, when things drag on, communication with the importer soon sorts the dealer out, mainly the dealer just don't have the technical knowledge at the "talking level" to talk to the importer's regional technical field engineer - so they (the dealer) puts their personal image first and their customer second - and back down - trust me I've been there, been p'd off by time wasting and taking time off work and had to "send the dogs in" and its always worked - but I'd have rather that I did not need to resort to that - but dealers have driven me into that corner!

 

[st10587]

warranty prob won't pay for his loan car insurance, if you send something to warranty like that they will most likely laugh at you and throw it back at you. They can only pay for certain things and they are extremly strict. So yes the dealer should pay for the insurance as they are at fault but its not like he is a customer that has a fleet that comes in and pays for services so they will be very unlikely to pay either I'm afraid. Oh course try your best but the way things are at the mo for us working in garages we don't really want warranty work tbh.
Keep trying thou good luck to you

Customer services would not pay for mine, in cash but they gave me a discount count voucher which was the same value

 

[fatcatman]

I have had the car from new and mine never worked- fixed the problem by getting an FMIC fitted so they had to be removed to make way for the piping
Never really saw the point of them anyway- all they did was spray the lights and make inside the car smell of washer liquid, not actually clean anything

 

[Deleted member 33999]

I had the option when I bought mine of one in graphite grey with the washers, and once in luna grey without them. I spoke to a mate of mine who has a leon, he said they're more hassle than they're worth. He got his brand new and after 4 months of back and forth he got a cheque for £250 and took the fuse out....

 

[mhill]

So what about where they are legally required with OEM Xeons?

 

[Nath.]

^^^^^It just adds weight to people fitting aftermarket kits

I would have thought they could be lubricated but I have not seen them in action and don't know how they work.

 

[ciano125]

I've been on to the dealers again this morning who have said they'll fix it. We'll see. I'll give them one last chance I think, and SEAT's response will dictate whether or not I ever buy another SEAT again, which is a shame really because other than all the little niggles, I quite like this car. There are plenty of other manufacturers to chose from though and the wife needs a new car in 2009...