So today my Leon went in for it's 3rd service at 3 years old.
To *insert dealer name here* SEAT.
Major service (on a plan), rear light cluster replacement (warranty), replacement O2 sensor (recall) and brake fluid.
They turned the car round quicker than I was initially told but it did help to say no to a health check and not require a wash. They were short staffed so it helped them and me.
However issues found are
1) The new replacement lamp is fine other than its not fitted quite like the original was or compared to the other side. It sticks out about 2/3mm more where it meets the lamp in the boot lid.
2) Small scratch on one wheel, close to the valve, assumption is checking tyre pressures looking at the dirty fingers that have been on the valves.
3) Scratches on the plastic trim above the radiator from tools when working on fuel filter
4) Scratches on the plastic trim under the windscreen, placing tools there when working on the new sensor
5) Dirt in the brake fluid, black bits within the yellow filter. They must have overfilled it and then taken some out, the underside of the cap, seal and thread of the pot was covered in it and nearly running down.
They were not there yesterday because I had cleaned all around the lid to try and stop this.
The car was cleaned prior to taking it in and none of these issues were present.
I asked for the screen wash not to be put in because it doesn't mix with what is in the car right now, which was fine except the reason why and the reason why I declined a health check didn't get through to the workshop and one of the technicians called me a "funny fossil, this fu*king bloke doesn't want anything"
Ok this is from a dash cam and they can say what they like about customers behind closed doors but it proves the communication was partly lacking.
I have absolute dread when taking a car to a dealer and once again they have proven to be below what I call standard.
I judge this by how I would do it if it was doing the job myself.
I am perfectly capable of checking tyre pressures and most of this health check things. They do look at you really funny when you say you really don't need to.
Granted many owners want or don't mind this being done and that's fine.
You do expect the odd dirty or oily finger or hand print here or there.
I had no issues with VW prior to this but this SEAT garage could do better.
I've had worse from another SEAT dealer where they poured more oil over the engine than in it and didn't put the oil filter in properly and it covered all the insulation material in the undertray. He is no longer with SEAT.
Thoughts...
To *insert dealer name here* SEAT.
Major service (on a plan), rear light cluster replacement (warranty), replacement O2 sensor (recall) and brake fluid.
They turned the car round quicker than I was initially told but it did help to say no to a health check and not require a wash. They were short staffed so it helped them and me.
However issues found are
1) The new replacement lamp is fine other than its not fitted quite like the original was or compared to the other side. It sticks out about 2/3mm more where it meets the lamp in the boot lid.
2) Small scratch on one wheel, close to the valve, assumption is checking tyre pressures looking at the dirty fingers that have been on the valves.
3) Scratches on the plastic trim above the radiator from tools when working on fuel filter
4) Scratches on the plastic trim under the windscreen, placing tools there when working on the new sensor
5) Dirt in the brake fluid, black bits within the yellow filter. They must have overfilled it and then taken some out, the underside of the cap, seal and thread of the pot was covered in it and nearly running down.
They were not there yesterday because I had cleaned all around the lid to try and stop this.
The car was cleaned prior to taking it in and none of these issues were present.
I asked for the screen wash not to be put in because it doesn't mix with what is in the car right now, which was fine except the reason why and the reason why I declined a health check didn't get through to the workshop and one of the technicians called me a "funny fossil, this fu*king bloke doesn't want anything"
Ok this is from a dash cam and they can say what they like about customers behind closed doors but it proves the communication was partly lacking.
I have absolute dread when taking a car to a dealer and once again they have proven to be below what I call standard.
I judge this by how I would do it if it was doing the job myself.
I am perfectly capable of checking tyre pressures and most of this health check things. They do look at you really funny when you say you really don't need to.
Granted many owners want or don't mind this being done and that's fine.
You do expect the odd dirty or oily finger or hand print here or there.
I had no issues with VW prior to this but this SEAT garage could do better.
I've had worse from another SEAT dealer where they poured more oil over the engine than in it and didn't put the oil filter in properly and it covered all the insulation material in the undertray. He is no longer with SEAT.
Thoughts...
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