When looking for a nearly new Cupra Ateca, I contacted a few North West dealers to see what was available, and only one bothered to get back to me. That was Cupra Crewe, part of the Swansway Group.
They located a VZ2 & a VZ3 and agreed to bring them to Crewe for me to check out. I ended up buying the 74 reg VZ2 at a highly attractive price.
I needed a tow hook fitted and they agreed to fit a genuine VW/Seat one about a month after I took delivery.
Unfortunately, the car didn't have tow bar preparation from the factory, (contrary to the specification on the label in the boot) so it also required tow bar electics fitting, which was a substantial job including installing a loom from the front of the car that required quite a lot of trim removing (including the back seat base). So, instead of a 2.5hr task, this turned into a substantially longer job.
They had great difficulty coding the car for the new electrics, and after 5 days, with countless referrals to VAG technical, they agreed to give me the car back to give them time to get further advice from VAG.
It appears that the trailer control module supplied in the kit was the wrong one for the car, so a few weeks later the car went back for the correct unit to be fitted and the car recoded. Success!
Throughout, Cupra Crewe were fantastic, keeping me informed of progress (or lack of) and were incredibly apologetic for the delays. They told the story exactly as it was, no bull***t and treated me with consideration throughout. (They provided a courtesy car each time my car went in, without me having to ask for one.)
I cannot fault their customer service and would most certainly recommend them to anyone considering a Cupra.
