Alistair Fleming Seat Service
I know the forum
guide says this shouldn't be used for 'witch hunts' but i'm really struggling to find anything constructive to say about the customer service at this dealer.
I have a Seat Leon FR 150 and it was due its 60000 mile service. I decided to take it to this seat garage as I assumed they would know what they were doing with the car in comparison to just taking it to a random garage. They quoted me £270 for the service which seemed a lot but decided it would hopefully be worth it. How wrong I was!
I was due to pick up the car on Tuesday (2 days ago). However, I got a phone call on Tuesday afternoon to say the mechanic had somehow pulled out the oil sump and this had caused the thread on it to shrew. They blamed the previous service for tightening the sump too tight so they couldn't get it out (I am however a little suspicious over this as I have only ever used a seat garage for services.) They said it would cost me £250 for a new sump and also £5 if I wanted it delivered for the next day. After much deliberation with the manager I agreed to this as I couldn't start the car with a broken sump so saw no other option.
I then received a phone call on Wednesday afternoon (I thought this would be to say the car was ready.) They had managed to order in the wrong sump plug. How a seat garage orders the wrong seat part made me very
![Furious [:@] [:@]](/forums/styles/seatcupra/oldforumsmileys/furious.gif)
. I spoke to the manager the again and unfortunately no discount available for their mistake but they would give me a courtesy car which I would have to go and pick up.
I wake up today (Thursday) to a phone call which I again assume is to let me know the car is ready. But oh no, they have managed to order the wrong part AGAIN
![Furious [:@] [:@]](/forums/styles/seatcupra/oldforumsmileys/furious.gif)
. They have now told me the quickest thing to do is wait until tomorrow for the part to be delivered again. So thats 4 days without my car all because this garage cant order the correct sump. They have offered no discount despite me trying several times.
I am not the kind of person to complain but this garage have made my blood boil! Terrible customer service and terrible knowledge of this car! Fingers crossed I will get my car back tomorrow night but who knows.
Has anyone had any similar experiences or does anyone have any advice which I could use to try and get some sort of a discount for this dealers catalogue of errors?