I wish you well with the car. It is a lovely looking model. I just hope you do not have to deal with their after sales service.
They are an utter waste of time. I would like to say the parts department is better but of late they have been worse.
It is no surprise they lose the best staff
unit 18 is out by bozeat, its about 15min drive from northampton, ali is a top guy, could also be classed as a perfectionist couldnt recommend enough, and the price is good as well
whereabouts would you be coming from?? i could give you directions
I've tried Motorvogue 3 times.
1) I took it in for a basic service, it was returned with so little oil that it didn't even register on the dipstick. I topped it up with what I could get and it took over a litre to even register. Motorvogue took it back and I watched them swap out the oil again to ensure it had sufficient quantity of the right grade oil.
2) I purchased an air filter and was sold the wrong one, this had to go back and it took 20+ minutes for the parts desk to work out which one it should be, including going out to the car to get the VIN to work it out.
3) A few weeks ago I asked for a quote for a dual mass flywheel and clutch change. The mechanic called me back and recommended the gearbox is stripped and inspected as apparently if a spring is thrown you can get bits in the gearbox. That makes no sense to me as the gearbox is sealed an oil tight. The service desk then rang and quoted me 2 hours labour to strip and inspect the gearbox but failed to quote for the flywheel/clutch change. I'm still waiting for a quote for that. Needless to say I went somewhere else.
Avoid at all costs! I won't be going back.
there is only one word that can be used to sum up motorvogue.
C*NTS
Where do i start my friend, firstly I was lied too about when my 1.6 cr tdi would arrive. Ordered it in july 09, told it would take 12 weeks to build and ship to england, arrive in late september 09 (don't they shut down the factory in august, 12 weeks was bullshit). car finally arrived mid december 09. While I was waiting for the car I visitied the dealership many times to find out the eta. first i was told it was built, then i was told it was being built(they got their lies the wrong way round), Then i was told they did not know when it would be built, No one had a clue, i found this very helpful as i am a driving intructor and i needed to replace my current vehicle before it started to fall apart & cost me thousands to keep it on the road. Also when i needed to buy the correct engine oil they sold me the wrong stuff, they sold me oil for a PD engine but my engine has a DPF, so the pd oil would have fu*ked up my engine, when i asked them to order me a 5 litre tub of the correct oil (£35) they refused, I was told I would have to buy it in the 1 litre tubs that they had on the shelf at £15 a litre (£75). I went to a proper garage instead with decent customer service. Buying a new car is supposed to be a pleasant experience, these turds made it a right pain in the arse. The day I picked it up I can honestly say I wasn't happy to be driving away in my new car, i was relieved. I will probably buy another seat one day but It won't be from those jokers, I would rather chop off my own nipples with a pair of nail clippers than give motorvogue another penny.