Model Year 23/24 My Cupra App - Lock / Unlock not working

[DaveSmith]

The My Cupra app isn't working working as well as it did some months ago.
Back then I could lock, unlock, sound horn & activate lights, and flash turn signals.
Recently, the lock / unlock functionality has ceased to work, but all the other functions work fine.
It also seems to get out of sync, reporting lights on, car unlocked etc. when that is incorrect. A manual sync usually fixes this.
Anybody else having issues?

 

[Bahnstormer_vRS]

My Cupra app has been a bit flakey for me too. Showing unlocked, when I know darn well my Ateca is locked.

This morning it wouldn't respond and relock.

Mind you, there's a lot of flakiness going on with the Interweb at the moment with websites and forums being iffy. :-k. :-k

Guy



Sent from my Galaxy S25 Ultra using Tapatalk

 

[trew]

Last week my app told me the car was unlocked when it was locked, so I don't trust it anymore. Fool me once, shame on you. Fool me twice, shame on me.
These car apps aren't exactly 'state of the art' are they?
My electric convector heater app is more reliable - and more useful.

 

[CupForm]

Last week my app told me the car was unlocked when it was locked

If you wait some time around the car after you turned if OFF and you don't lock it in the next few minutes (not sure how many...) the car will simply send that "status" to the Cupra servers - and it will be the car status that you see on your App. It is "buggy", but it's normal behaviour concerning the logic they used in the car programming and App development.
When you refresh from the App, the server will ask for status update from the car, and will receive the actual status, not the one that was send by the car before you closed/locked it. This is my experience after more than 2 years of Formentor and Cupra App: if I get busy for some time around the car before locking it, the App will report it's unlocked, or even a door or trunk open if that was the situation when it sent the data to the server.

 

[trew]

If you wait some time around the car after you turned if OFF and you don't lock it in the next few minutes (not sure how many...) the car will simply send that "status" to the Cupra servers - and it will be the car status that you see on your App. It is "buggy", but it's normal behaviour concerning the logic they used in the car programming and App development.
When you refresh from the App, the server will ask for status update from the car, and will receive the actual status, not the one that was send by the car before you closed/locked it. This is my experience after more than 2 years of Formentor and Cupra App: if I get busy for some time around the car before locking it, the App will report it's unlocked, or even a door or trunk open if that was the situation when it sent the data to the server.

Yes, I'd worked this out. What we're being provided with is app programming/performance that might have been acceptable 20 years ago, in the days of dial-up in cars that try to boast of being hi-tech. Haven't quite got their act together yet, have they?

 

[CupForm]

Haven't quite got their act together yet, have they?

Quite true.
On the other hand, they have some sort of excuse: protecting the 12V battery. Having the PHEV version I use the App quite a lot in the cold season to start charging about an hour before I leave in the morning, and start the heating some minutes before departure. Sometimes I had to try that for several times, since the communication with the car wasn't great. That's how, on the pre-facelift Formentor, I got a message from the App on several occasions saying "You have X operations left", mentioning the communication with the car will be restricted to protect the 12V battery. As far as I estimated, there were about 10 communications (max) allowed with the car (either sent command, or status update request). That is until you start the car again...
On the facelift version I haven't seen that message yet, since the really cold weather is not here.