Anyone got their deposit back yet?

JamesCLD

Active Member
Dec 10, 2020
34
28
Hampshire
So I got a message from VW Group finance in October saying they were processing the deposit return for the VZ pre order.
Messaged them a month later to say no money recieved.
They promised it back by December 10th...checked my account and no money.
Have had the car for 10 days so I would have expected the deposit returned too.
Anyone else had this issue?
 

Yaz2010

Active Member
Sep 16, 2020
203
33
I cancelled my ore order in early November and still waiting for the deposit. Guess 10 working days is a lot longer in Cupra World.
 

martin j.

Active Member
Feb 11, 2007
1,996
889
Fife
You mean you had to pay an advance order deposit and when the invoice was finalised it wasn’t subtracted from the balance, so you overpaid by £500?
 

JamesCLD

Active Member
Dec 10, 2020
34
28
Hampshire
You mean you had to pay an advance order deposit and when the invoice was finalised it wasn’t subtracted from the balance, so you overpaid by £500?
The £500 deposit for the VZ edition went directly to VW and the deal was they paid it back whether you bought the car or not. But apparently they are having issues and not paid everyone back yet....
 

Chris Smith

Active Member
Mar 19, 2019
43
33
I was told by my dealer it was a reservation fee not a deposit (Cupra apparently do not want to call it a Deposit anymore ) and is not included in any part of the Deal on either finance or cash and if ordered or cancelled should be refunded either way,
 

Yaz2010

Active Member
Sep 16, 2020
203
33
After a couple of emails last week. I have got mine back today. Funny enough no response to the emails from cupra customer service. Not complaining as I got the money back but some acknowledgement/apology was expected.
 
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