I recently had a 2nd (Major) service (if you can call it that) carried out at a SEAT main dealer and they are refusing to supply an invoice which would then itemise any parts that were fitted etc. The reason given is the final cost of the service is being invoiced directly to VAG financial services and as I’m on a service plan (paid monthly) with VAG, I’m not entitled to an invoice! I have been given a visual inspection report which details tyre depth and other obvious comments/recommendations, together with confirmation that the service has been carried out and recorded on the VAG database.
I always like to check the details of an invoice, see what been fitted and in this case, check that an air filter has definitely been fitted/charge for, oil type etc, and then keep the invoice with rest of the vehicles paperwork.
My question; is this normal behaviour when you take out a service plan and what are others people’s experiences? I presume they are trying to hide the cost of the service and what is being invoiced back to VAG so you can’t then draw a comparison with the total monthly cost of the plan? Or is it just this particular dealer chain?
I always like to check the details of an invoice, see what been fitted and in this case, check that an air filter has definitely been fitted/charge for, oil type etc, and then keep the invoice with rest of the vehicles paperwork.
My question; is this normal behaviour when you take out a service plan and what are others people’s experiences? I presume they are trying to hide the cost of the service and what is being invoiced back to VAG so you can’t then draw a comparison with the total monthly cost of the plan? Or is it just this particular dealer chain?