I want to start off by saying I really like the Formentor. We have been quite lucky with our car and have not had as many issues as other on here but the dealer network and CUPRA customer service is abysmal
We had a recall on our hybrid battery because car could burst into flames CUPRA sent out recall with out have dealers with specialist tools and knowledge to fix issue after 5 calls to CUPRA customer service got no where in the end took 9 months to get done
Today I take my car in for service and when handing over keys say please can you update software to 1940 version as makes a massive difference to Car play screen which pretty much is what the car is on all the time.
Sorry sir there is no update for your car available at which point I tell them the software number still deny it is available. So then they say some updates are available if you have problems so I say Waze screen goes pixelated sometimes. So then they say you will have to re book for a have this looked at and they would have to find a fault. Then can update so there is an update but don’t want to do it.
I call customer services hoping they will put pressure on them to do but the was as helpful as a chocolate tea cup. Denied that 1940 existed I offered to email them a screen shot from here but just started talking nonsense again.
it is a shame that dealers and CUPRA are so rubbish with customer service god know what would happen if something really went wrong with the car. I have never had any issues with any other VW Group cars before.
we was thinking about buying a CUPRA born as our next car but really having 2nd thoughts
We had a recall on our hybrid battery because car could burst into flames CUPRA sent out recall with out have dealers with specialist tools and knowledge to fix issue after 5 calls to CUPRA customer service got no where in the end took 9 months to get done
Today I take my car in for service and when handing over keys say please can you update software to 1940 version as makes a massive difference to Car play screen which pretty much is what the car is on all the time.
Sorry sir there is no update for your car available at which point I tell them the software number still deny it is available. So then they say some updates are available if you have problems so I say Waze screen goes pixelated sometimes. So then they say you will have to re book for a have this looked at and they would have to find a fault. Then can update so there is an update but don’t want to do it.
I call customer services hoping they will put pressure on them to do but the was as helpful as a chocolate tea cup. Denied that 1940 existed I offered to email them a screen shot from here but just started talking nonsense again.
it is a shame that dealers and CUPRA are so rubbish with customer service god know what would happen if something really went wrong with the car. I have never had any issues with any other VW Group cars before.
we was thinking about buying a CUPRA born as our next car but really having 2nd thoughts
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