In August 2024 I contacted them about a brand new Leon Estate advertised on Autotrader. They didn't know which car I was talking about. Eventually they found it in their off-site compound. At which point they realised it had a towbar fitted that they didn't know about when advertising it. They insisted on adding the list price of the towbar to the advertised price. I walked away.
I could also add that I had an awful experience in JCT600 Mercedes Benz of Doncaster - but probably my own fault for walking in there wearing jeans and not a suit.