Sat-nav not storing addresses

[Tell]

Cubic Telecom in the UK uses the EE phone network

Good info.

 

[Tell]

Continued with my research on the map download, WiFi is suppose to work at least on VW online We-connect which is their version.

Was a rant thread on a Troc forum but did get answers out of VW with a German link which you can read in Chrome:

Car-Net Guide & Inform | Volkswagen Online-Dienste

Entspannt durch den Alltag mit Car-Net Guide & Inform. Hochaktuelle Verkehrsinformationen sowie Sonderziele, Parkplätze und vieles mehr in Ihrer Umgebung.

www.volkswagen.de

Read WiFi as meaning, in the car.

Online Map Update... translated:

Don't miss a thing​

Always up to date: With the online map update service, you can load new navigation data easily and conveniently via the Internet onto the infotainment system in your Volkswagen . As soon as updated maps are available, you will be informed about the amount of data consumption and the required storage space. The selected updates will then be downloaded and installed on your infotainment system.

• 
  Offers country-specific and regional updates
• 
  Allows the update to be downloaded conveniently via the home WiFi network
• 
  Can be used in conjunction with the "Discover Pro" infotainment system

 

[Tell]

Saying that I got a feeling it's not going to work via Wifi but worth a try if it takes that as a substitute for the esim unless it's got some gateway thing where wifi and esim aren't interchangeable. As well as Troc forums moaning about being frozen on map releases, Briskoda ones moan as well. As said the USB-C is locked down on map updates via published map updates. Esim is the way they are suppose to come in so poor 4G you won't get them I reckon. Turns the car into Ham radio like Android Auto and Car Net . No good for remote areas.

I'm sure in the fullness of time users will sort out the back end routes as they did with mib2 high. Whether if you put the infotainment unit into the developers menu and found SWDL, that might do it. Needs someone with MIB3, obdeleven / VCDS, sets developer mode in the 5F unit if that exists as an option and tries to import the map on USB-C. That's how you do it on a MIB2 high to bypass the front import option. Backend method. Ditto software updates. I guess that might have been tried out there on the net. The boards Mib2 high expert @Chillout not sure what progress is being made on mib3. Suspect the system tinkerers ("mib collective" Telegram linked guys) haven't got the car yet in numbers.

 

[Stebb]

@Tell - I connected the car to home WiFi yesterday afternoon and left it all switched on until bedtime - it's plugged into the wall so no worries over battery drain - despite several routes being entered covering the whole of GB and a flurry into northern France, absolutely nothing has changed so far as I can see. Disconnecting from the WiFi stirred the eSim back into life (the 'world' stays lit) so I parked the car further up the drive today but still no joy.
I'm about to fire off emails to the dealer and Cupra to see if I can get any responses.
Incidently, my car also fails to hold onto any favourites or 'Home' once shut down, making the Intelligent Hybrid tool useless too, as it relies on you having a Home address stored so that it can manage the battery for that purpose.

 

[Tell]

I pass on the favourites and home. Feels like the same connection issue that they are held in the cloud but you aren't making connection.

Not getting over the air mib3 map updates seems to be a common problem with some Skoda and VW owners. Email seems to be reasonable. If in the dealership you see it working but not on yours it's a fault. I tend to use the personal approach and descend on people to get what I want.

 

[Stebb]

Have had a good bit of exchange of info with the dealer service dept now, including going through a lot of settings to make sure Online Maps Update is enabled (it is), but so far no improvement.
One thing I've noticed is that the Guest User is st to max privacy - you can change this but it reverts as soon as you either leave the car or go back to primary user. On doing so I get a message that the car settings are being updated and the stored locations disappear. Not sure if part of the issue but I have 'found' a good few new menus to explore!

 

[Tell]

@dan555 any ideas on above or anyone else... still reckon 4g not spots aren't good for updates... not sure whether you poke it for updates or whether it's like some systems you get polled and it triggers it off. If parked in a not spot you might not get polled... just an idea.

 

[dan555]

I wonder if it isn't sending the saved locations back to the cloud, so when it loads the user's car settings its clearing the locally saved locations in favour of the non-existent locations from the cloud

The way to check would be to create one in the Seat Connect App assuming that is now working and when it loads the settings again see if it pulls them down

 

[Stebb]

I've Home, Work and a couple of Favourites stored in the app on CupraConnect. Sitting waiting for my Booster Jab here the app knows where I parked and can navigate to it, plus navigate to Home via Google Maps. All of the car data, charge level, fuel, locked etc., is correct in the app. The charging schedule is synchronised.
When I try to send a destination to the car though, I get a Failed message and Try Later. I know the car picks up destinations though, because the Dealer sent their address to it ready for it going in last time.

 

[Stebb]

Wonder of wonders - this morning I have Nav Database 21.9........ And the car has been sat quietly on the drive all weekend.

Still doesn't remember where Home is though :-(

 

[Agnes.Surrey]

I don't think it's something you will be able to work out yourself or should. If dealership can't fix it, maybe they can replace the unit?

 

[Tell]

Wonder of wonders - this morning I have Nav Database 21.9........ And the car has been sat quietly on the drive all weekend.

Still doesn't remember where Home is though :-(

Well done. Was that with or without it using the home WiFi ?.

Whilst you haven't got a fix for it not saving your favourites has the map update sorted out your off road postcode ?. Should have done based on other peoples reports. It was a common problem with the early map release for mib3 reported across VAG boards, VW, Skoda and Seat. Was the way the files were prepared from the original source material which they subsequently sorted out. The postcode was mapping to a grid point, the postcode centroid which is part of the postcode directory national file rather than a road segment. That was someone's failer to understand the material they were working with. Use to do GIS 25 years ago .

 

[Tell]

I don't think it's something you will be able to work out yourself or should. If dealership can't fix it, maybe they can replace the unit?

Probably the configuration of the connected software, user etc. Something stuffed on the files it's using rather than a hardware error.

They could do a hardware reset rather than reboot which we tell people to do. Reallocate a new primary users etc. E.g.. reconfigure it all again from scratch.

I'm waiting for mib5 +1 year, although mib3 had + 1 year. It was piloted on Passats in 2019 then rolled out across all VAG infotainment units on new models in 2020. Evident they didn't catch all the problems. Mib2 is a very solid product in comparison.

 

[Stebb]

I've just tried the postcode search. It resolves to, for example the correct area of Worcester if I type in "WR4 0", but falls back to an Offroad grid ref if I go further - it is accurate on the map, but not a street address.
I am beginning to think I need to restart the process - drop the primary user and re-establish but it did take several days for that to work initially. I have a further call to the Dealership lined up for this week, plus a call with Cupra later today. I have tried reboots along the way, but not a factory reset.

 

[Tell]

I've just tried the postcode search. It resolves to, for example the correct area of Worcester if I type in "WR4 0", but falls back to an Offroad grid ref if I go further - it is accurate on the map, but not a street address.
I am beginning to think I need to restart the process - drop the primary user and re-establish but it did take several days for that to work initially. I have a further call to the Dealership lined up for this week, plus a call with Cupra later today. I have tried reboots along the way, but not a factory reset.

You should always enter full postcodes rather than half a postcode. If you do it the other way, house number and street address you might find it's bang on the house (even more accurate). Here Maps which Mib3 and Mib2 High use populate the maps on the building and anchor point on the road, latter is the park up position. Google and Tom Tom don't. If that has been faithfully populated then it gives you more accuracy than the postcode. Worth a try if you are storing them on key addresses.

They haven't all been populated by hand, many have. Others they use a synthetic method of distributing the house numbers across the length of the street which isnt so accurate if there is a park in the middle of it. Others have yet to be allocated. Where they have been allocated you should find the navigation system when you get there announces that the house is on the left or right. Gives you a smile.

You can sign up to Here Map Creator and allocate missing ones you find. The local authority planning maps you find online contain sufficient street numbers plus the postcode directory online to provide hours of crowd sourcing fun. Eventually those edits should appear on the car's system.

Agree with the latter, bit of a sweat thou. Won't be a hardware issue but a software setting or buffer that needs cleaning out.

 

[Stebb]

Yeah, I understand about the full postcodes - I have tried a selection, some new ones and some that have been in existance for at least 50 years - and ones that worked ok on my previous Ateca (2019). On this one, the search whirly starts as soon as you begin typing, and produces maybe three or four grid refs for some complete postcodes - as above they are correct if you then look at the map, but only because I know they are. If I was searching for say, a business address that was unfamiliar then a grid ref doesn't help if I have several to choose from.

I didn't mention BTW, but the update was OTA, not WiFi.

Some screen shots below as a result of searching for a well established postcode SR3 1UA :

 

[Tell]

Yeah, I understand about the full postcodes - I have tried a selection, some new ones and some that have been in existance for at least 50 years - and ones that worked ok on my previous Ateca (2019). On this one, the search whirly starts as soon as you begin typing, and produces maybe three or four grid refs for some complete postcodes - as above they are correct if you then look at the map, but only because I know they are. If I was searching for say, a business address that was unfamiliar then a grid ref doesn't help if I have several to choose from.

I didn't mention BTW, but the update was OTA, not WiFi.

Some screen shots below as a result of searching for a well established postcode SR3 1UA :
View attachment 28734 View attachment 28735 View attachment 28736

That one has been house numbered so you would get it the more accurate way of just typing the address in without postcode .

Wear my GIS QA hat if we take your postcode and look it up on the system that contains the postcode centroids as published:

SR3 1UA - Check My Postcode

SR3 1UA is a residential postcode in Plains Farm, Sunderland. Check typical house prices, council tax bands, business rates, broadband availability and local schools. Find nearby hotels and holiday rentals.

checkmypostcode.uk

The returned coordinates tally with what you have more or less:

Latitude: 54.8885 / 54°53'18"N

Longitude: -1.4048 / 1°24'17"W

OS Eastings: 438277

OS Northings: 555027

OS Grid: NZ382550

So I'd say if that's coming out like that rather than a road the developers still haven't processed all of the postcodes into grid points on a road, still using the centroid on that. Comes of using programmers rather than GIS experts or GIS expert that no nothing or navigation... or both. Probably some rounding going on in what they are doing so it either missed being matched to the road when they were preparing the files.

They shouldn't be using centroids to postcodes or part postcodes not for navigation purposes. The centroids are used for market research purposes as building blocks to map data held against postcodes against other sets, Census Eds, market research area classification etc... not navigation. They got hold of the wrong file during develop. This was fixed but apparently not totally.

Moral on that is just type the address in . Should work in this instance.

 

[Stebb]

I can see what you're saying, with your GIS QA hat on .
My Ateca took the postcode and prompted for the house number = perfect hit every time, even to the side of the road: as there are several houses sharing the postcode.
Seems backwards to me to have to fill in several pieces of information to get to the same place.

My current address has a postcode (SY20 8LG), but no street name or house number, only a name: the search whirly brings up zero results and I can't then progress to enter the addresss at all apart from the name of the village - from which point the system won't let me continue to the map. So if someone was looking for me, I wouldn't exist in this system without a latitude/longitude.

 

[Tell]

I can see what you're saying, with your GIS QA hat on .
My Ateca took the postcode and prompted for the house number = perfect hit every time, even to the side of the road: as there are several houses sharing the postcode.
Seems backwards to me to have to fill in several pieces of information to get to the same place.

My current address has a postcode (SY20 8LG), but no street name or house number, only a name: the search whirly brings up zero results and I can't then progress to enter the addresss at all apart from the name of the village - from which point the system won't let me continue to the map. So if someone was looking for me, I wouldn't exist in this system without a latitude/longitude.

You suffer from a few problems with that postcode. Only two houses have house numbers all the rest have house names only. That's a Welsh thing. It's a wonder how the postman delivers mail in Wales, haven't got round to asking ours, but he must have a good memory. I don't believe the house names come thru to the navigation database. Whilst Here Maps has a field for them I don't reckon VAG does anything with them. Yours in anycase haven't been named. They are more tricky to do from published material. You have to walk the street.

What you are left with is the slightly duff processing of the company that took Here Maps product and turned that into the mib3 navigation database which hasn't resolved all of the postcodes onto streets. That won't be Here Maps.

PS it might have downloaded the map very slowly under 2G. Whilst we don't get 4G on the drive, the Smart meter connect under 2G. Country living.

 

[ninja_geezer]

just one thing, I only ever use GOOGLE MAPS . all built in sat nave are like non league compared ,try a comparison its quite funny tbh