Sound problem after Entry level radio to mib2 retrofit upgrade

[HavingAHeadache]

Hi,

So I bought off uk ebay seller the full kit, mib2 radio 1 sd card, front/rear parking sensors and reverse camera.

I managed to have local workshop install the radio, everything worked fine, android auto and car functions but the sound bass is not working only treeble comes out of the speakers.

I contacted the seller but he does not know what is wrong, he confirmed I don't have seat sound and it was coded to my car's VIN.
The seller said it has only happen once before and there was no solution, changing glove box unit didnt help.


I have the most basic sound setup, leon 5f 5 door 2013.
I'm open to any help to solve this.

 

[East Yorkshire Retrofits]

As mentioned, the unit has been incorrectly configured by the seller

 

[corino]

I am the seller, and I sold and fitted many of these kits so pretty sure I know how to configure them.
My client has basic sound setup, these units mostly needs parameters to work with 9VD active sound system to enable centre speaker and subwoofer output along with subwoofer control dial in the sound menu. this however is not the case. All standard speakers systems just the like the one the unit was preconfigured with have correct setting for the sound to work, there is no setting that will disable door bass speakers, lol.

For some reason I only have issues with people upgrading from mib2 entry

 

[East Yorkshire Retrofits]

You’ve 100% uploaded the wrong datasets, so I’m fairly sure you do not . There are 0 reasons the sound can’t work correctly in this case, when the unit is correctly configured

 

[corino]

Mate, if you pull out the unit from a car with 8rm, you don't need to load any datasets if the car has also 8rm or 8rl, you don't need datasets every single time lol

 

[East Yorkshire Retrofits]

Mate, if you pull out the unit from a car with 8rm, you don't need to load any datasets if the car has also 8rm or 8rl, you don't need datasets every single time lol

The fact you have this issue every time you do this and we do not suggests otherwise…

 

[corino]

I suggest you read my first response again, like I mentioned the only issue I am having with 2 gen entry upgrade...
I actually took the time to study the diagrams and found out they are using different pins for the speakers so yeah.
You ONLY need to upload dataset for 9VD

 

[East Yorkshire Retrofits]

I suggest you read my first response again, like I mentioned the only issue I am having with 2 gen entry upgrade...
I actually took the time to study the diagrams and found out they are using different pins for the speakers so yeah.
You ONLY need to upload dataset for 9VD

Upload the correct dataset and the speakers will work with the existing wiring so yeah..

If you want to argue with a factory document stating this then be my guest

 

[East Yorkshire Retrofits]

 

[corino]

you are wrong, I suggest you check the wiring and that's all I'm gonna say

 

[East Yorkshire Retrofits]

Let's just sum this up..

We upload a datasets to each address when configuring a unit. We do not tell the customer to change their wiring. We do not have sound issues

You do not upload new datasets to each address when configuring a unit. You DO have sound issues

So you're wrong there, we're correct.



The factory ZDC states the dataset differs. Again, this proves that you're wrong and we are correct



We're more than willing to send a diagnostic adapter to the customer @HavingAHeadache to rectify your mistake. Are you willing to cover the expenses associated with this? Or are you going to keep gaslighting him?


How many bands does the EQ have? It should have 3 due to his audio system, it'll have 5 because you configured the unit incorrectly.
You've left a dataset on there for a vehicle with 8 speakers when it has 6.

 

[corino]

Bro, a dataset will not fix the fact that the speakers are wired to the wrong pins
Good job checking the diagrams tho, well done.
Just to let you know the dataset is not always the answer, unit is already configured for 8RM, the only difference between 8RL and 8RM is 2 treble speakers wired to the rear bass speakers. So all the outputs are there dataset wise, I don't know what is so hard to understand, it is pretty simple.

Do your homework!

 

[East Yorkshire Retrofits]

Bro, a dataset will not fix the fact that the speakers are wired to the wrong pins
Good job checking the diagrams tho, well done.
Just to let you know the dataset is not always the answer, unit is already configured for 8RM, the only difference between 8RL and 8RM is 2 treble speakers wired to the rear bass speakers. So all the outputs are there dataset wise, I don't know what is so hard to understand, it is pretty simple.

Do your homework!

So you’re not going to reimburse the customer for the costs to rectify your mistake?

 

[corino]

I am going to rectify by fixing the wiring, please stop confusing my customer

 

[East Yorkshire Retrofits]

I am going to rectify by fixing the wiring, please stop confusing my customer

Evidently you’ve done a great job of confusing him yourself otherwise he wouldn’t be posting on here

@HavingAHeadache if you’d like it configuring correctly without modifying your wiring - you know where we are

 

[corino]

I can't believe the ignorance, diagrams are available here: https://seat.erwin-store.com/ just in case you didn't know, like I said, do your homework, just because I come to your yard mr bigman forum sponsor doesn't mean you can't be wrong.
If you know how to read diagrams you should be able to spot the difference, that should sum it up for now. Whatever you posted earlier proves nothing really, having said that, I'm not belittling the need of a correct dataset being in place, but in this case you are barking at the wrong tree.

 

[East Yorkshire Retrofits]

The dataset accounts for the pinout

Start throwing insults around, it suits your apparent level of professionalism . Hopefully this isn’t your usual customer experience.

We’re talking from the experience of doing this EXACT job many many times with 0 issues.

You’re trying to argue after doing this EXACT job wrong many many times with issues.


Anyway. Have a great evening & good luck

 

[corino]

Hmm, it kinda doesn't make sense, no genuine dataset would alter the pinout output, they are there physically for a reason!?
There are no datasets accounting for the retrofits, only the OEM setup which would then be different wiring as per factory.

Nah I've done it many times without a problem ebay listing to prove how many sets I sold it's all out there to see, just the only two cases I had a problem with is with this exact difference in wiring.
You only have 1 feedback on your website under this particular mib2 retrofit but of course you have done MANY times lol.

I guess this is not going to go anywhere so the customer will update, if I'm wrong I'll own up to it like I did introducing myself on here as the seller.

 

[James_R]

@HavingAHeadache please do keep us updated, this thread has been very entertaining.

 

[corino]

Well, if the thing is currently speakers are wired to 4 outputs as in the mib2 entry, the only way to make them work on a higher mib2 is to slap a basic entry dataset into a unit which was not physically designed for it to output through 6 separate outputs (considering a + and a - of speaker one output), which in result this prooobably would work, probably, but it wouldn't be the OEM standard if you ask me, I'm sure most of people would prefer a proper job and have their speakers wired as per factory spec.
Let me just say, I am not an audiophile, but, I don't know what kind of a job would this be when your treble speakers are wired together with bass speakers, ain't no way Seat would just make extra wires to wire them just for fun would they!?