I took my Ibiza TDI PD130 1.9 FR to Halfords Autocentre as it was making a strange clicking/rattling noise when slowing down, and also when i engaged reverse gear with the handbrake on and lifted the clutch (I previously posted a thread titled "clicking noise when slowing down and lifting clutch when stationary" about this). They diagnosed it as a problem with the dual mass flywheel, and carried out the rather expensive repair work, including a replacement clutch.
When I collected the car, the clicking/rattling/vibrations were still apparent, identical to when I dropped it off. I returned the car to them, and was told that they had sent the car to a gearbox specialist, and that they would return the car to them to troubleshoot.
This morning I visited said gearbox specialist who already had my car, and demonstrated the issue to them. They conceded that this wasn't a DMF/clutch issue causing the rattle.
Halfords Autocentre have just called me to say the gearbox specialist think it's a misfire problem, and that they can send it to a diesel specialist on Monday. I pointed out to them that they have just charged me £789 for work which did not solve the issue I asked them to fix, and that I would like a refund. They have said that because the DMF needed replacing, there 'will be no refund'. It's possible that it needed replacing, but the car wasn't having any of the typical DMF issues which others have mentioned here, and regardless I asked them to fix a different problem.
Where do you think I stand with this?
When I collected the car, the clicking/rattling/vibrations were still apparent, identical to when I dropped it off. I returned the car to them, and was told that they had sent the car to a gearbox specialist, and that they would return the car to them to troubleshoot.
This morning I visited said gearbox specialist who already had my car, and demonstrated the issue to them. They conceded that this wasn't a DMF/clutch issue causing the rattle.
Halfords Autocentre have just called me to say the gearbox specialist think it's a misfire problem, and that they can send it to a diesel specialist on Monday. I pointed out to them that they have just charged me £789 for work which did not solve the issue I asked them to fix, and that I would like a refund. They have said that because the DMF needed replacing, there 'will be no refund'. It's possible that it needed replacing, but the car wasn't having any of the typical DMF issues which others have mentioned here, and regardless I asked them to fix a different problem.
Where do you think I stand with this?