‘USB: Device not supported’

[olilowis]

When trying to plug my iphone in to use apple carplay this comes up, tried multiple phones, different cables (apple ones and aftermarket ones) and it still persists with the error. Any ideas to fix this?

 

[Walone]

When trying to plug my iphone in to use apple carplay this comes up, tried multiple phones, different cables (apple ones and aftermarket ones) and it still persists with the error. Any ideas to fix this?

Assuming you have only tried iPhones, and your vehicle is pre 2016, I would say that you probably need a later USB port.

 

[olilowis]

Assuming you have only tried iPhones, and your vehicle is pre 2016, I would say that you probably need a later USB port.

It has the upgraded 8” screen and the usb port fitted to use apple carplay, and has previously worked and charges the iphone when plugged in although just comes up with this error, does this mean its a problem with the usb port or could it possibly be anything else?

 

[Walone]

It has the upgraded 8” screen and the usb port fitted to use apple carplay, and has previously worked and charges the iphone when plugged in although just comes up with this error, does this mean its a problem with the usb port or could it possibly be anything else?

I would suggest trying an Android phone if possible, or a USB stick with some songs on.

 

[Butty]

Is carplay fully activated by a dealer or someone like East Yorks Retrofit?

 

[olilowis]

Is carplay fully activated by a dealer or someone like East Yorks Retrofit?

Yes its activated and previously has been working according to dealer

 

[Jazzjames]

Hold power button down on the power/volume button until the unit resets. It takes several seconds.

 

[Butty]

So Apple Play used to work fully but now just works as a charger?
Done any DIY firmware changes at the time it stopped working or it's been at the dealership and they've made updates?