2017 Seat Ateca (Excellence trim) – Power tailgate stuck mid-way, won't recalibrate

[Abdullah Yazıcı]

Hi all, hoping someone can help. My power tailgate hit the garage ceiling while opening (low clearance) and stopped halfway due to obstacle detection. Since then it won't open/close fully.
I tried the manual recalibration: opened it fully by hand, then held the close button — but I get no confirmation beep at all. A single short press does make a sound but doesn't close the tailgate fully. The only way I can get it to close is by manually lowering it to its old position first, then pressing the button.
I've attached a video showing the behavior. Any ideas on what's causing this or how to properly reset the calibration? Thanks in advance.Video

 

[Tell]

Hmmm... I nag the co-driver about opening the tailgate in low garages but sometimes ignores me. It hasn't as yet hit anything but that quick stab on the button to stop it before it strikes.

From the manual

Interrupting opening or closing
After beginning to open or close the rear lid,
the action can be halted by pressing one of
the  buttons.
Continue opening or closing the rear lid by
hand. To do this, some force will have to be
used.
If you press one of the  buttons again, the
rear lid will move again in the exit direction.
If the rear lid finds resistance or an obstacle
during the automatic opening or closing,
opening or closing will be interrupted imme-
diately. For the closing process, the rear lid
opens again slightly.
● Check why it has not been possible to open
or close the rear lid.
● Try to open or close the rear lid again.

Modifying and memorising the opening an-
gle
If the space behind or above the vehicle is
less than the travel area of the rear lid, you
can change the opening angle of the rear lid.
To memorise a new opening angle, the rear
lid must be open at least halfway.
● Interrupt the opening process in the de-
sired position.
● Press the ››› Fig. 129 button available in
the rear lid for at least 3 seconds.

The opening angle is memorised. Memorisa-
tion is indicated by blinking of the hazard
warning lights and an audible warning.
Resetting and memorising the opening angle
For the rear lid to reopen completely, the
opening angle must be reset and memorised
again.
● Release the rear lid and open it to the
memorised height.
● Lift the rear lid by hand until it stops. To do
this, some force will have to be used.
● Press the ››› Fig. 129 button available in
the rear lid for at least 3 seconds.
● This resets and memorises the factory-set
opening angle. Memorisation is indicated by
blinking of the hazard warning lights and an
audible warning.

---

So the last bit covers resetting it back to normal after you have stored a new stop positions. You push it up by hand and restore the new top position.