Hi, having test drove the 71 plate v1 and making a purchase like you I thought I would be getting the wrap around ambient lighting on the vehicle and was some what perplexed that it did not work on collecting the vehicle only to find they changed the spec and removed it on all 22 plate models.
I have complained to Seat/Cupra regarding the mis selling of the vehicle as all brochures intimated it came with the lighting and some sales people even used this as a selling feature and at the point during the sale was I was never made aware that it no longer came with the ambient lighting; the dealership can not activate it as this would be classed as a retro fit..
If I was you I would also complain regarding the mis selling of the vehicle..
Unfortunately, I don’t think you‘ll get anywhere with your complaint if you were hoping for some form of financial compensation or goodwill gesture from Seat / Cupra or the dealer.
Page 5 of the October 2020
Formentor brochure (the launch
brochure?) does mention interior ambient lighting being standard on the V1, and on page 14 it states that interior ambient lighting was standard on all
Formentor models, including the V1, but it doesn’t specify whether or not that includes the wraparound lighting, and if so, for which models.
When the
brochure was updated in August 2021 (which should have reflected the spec of 2022 model year cars as 2022 model year vehicles could be ordered from July 2021), the V1 was still shown as having interior ambient lighting (page 13). However all other models are shown as having smart wraparound interior lighting. So the V1 got basic ambient lighting (presumably doors and footwells?) but not the dashboard wraparound feature of the other models.
So assuming you ordered a brand new V1 and you ordered it after Jul /Aug 2021, then IMHO the
brochure content should have helped clarify how the V1’s ambient lighting differed to the ambient lighting in other
Formentor models.
Like pretty much all car manufacturers, Cupra include the statement circled in red on the screenshot below (from the Oct 2020
Formentor brochure) in the event that vehicle spec details on brochures differ to the actual spec of the vehicles they’re building, due to such things as model year spec changes, to minimise the number of queries / complaints from customers over the spec of their cars.