andy_p
Guest
I've had a bit of an on-going problem with my Ibiza juddering when accelerating between 70-80mph in 6th.
Took it into IMG Warrington a month or so ago to be looked at and the mechanic (who's a friendly & helpful guy) took it on a test drive and he agreed that he could feel the vibration. He told me there's been similar problems on other Seat's, but they'd not seen it on the Ibiza before and so had to send a VIS (I think) report to Seat.
I've had a call today to say that they've heard back from Seat to say there's no known problem for the Ibiza so the mechanic will have to investigate and use their judgment - apparently it could be electrical or a flywheel issue.
Therefore my car needs to go in for exploratory work to identify the problem... that's fine with me but the earliest appointment I could have was 23rd July - 5 weeks from now!!![[:@]](/forums/styles/seatcupra/oldforumsmileys/furious.gif "Furious [:@]")
I could have had an appointment on the 10th (3 weeks away) if I was willing to arrange my own transport or wait at the dealership, but considering I live and work 25 miles away I really need a courtesy car.
After the investigation is done, I'm probably going to have to wait the same length of time again to get the problem fixed - I tried to book a speculative appointment for after the 23rd but was told IMG wouldn't book it in until they knew what work needed to be done
It's a real shame because the people at IMG are good! They could really pick up a lot more business (and sales) now that Seat Liverpool has gone - they're just really letting themselves down because the operation is small. IMG - please get yourself another mechanic - or at least a couple more courtesy cars!
Thankfully my car is still working in the meantime - I hate to be having to wait this long if my car had actually broken down!
Enough of my rant now, but back to my original question - Has anyone had to wait longer than 5 weeks for their dealer to even see them??
Took it into IMG Warrington a month or so ago to be looked at and the mechanic (who's a friendly & helpful guy) took it on a test drive and he agreed that he could feel the vibration. He told me there's been similar problems on other Seat's, but they'd not seen it on the Ibiza before and so had to send a VIS (I think) report to Seat.
I've had a call today to say that they've heard back from Seat to say there's no known problem for the Ibiza so the mechanic will have to investigate and use their judgment - apparently it could be electrical or a flywheel issue.
Therefore my car needs to go in for exploratory work to identify the problem... that's fine with me but the earliest appointment I could have was 23rd July - 5 weeks from now!!
I could have had an appointment on the 10th (3 weeks away) if I was willing to arrange my own transport or wait at the dealership, but considering I live and work 25 miles away I really need a courtesy car.
After the investigation is done, I'm probably going to have to wait the same length of time again to get the problem fixed - I tried to book a speculative appointment for after the 23rd but was told IMG wouldn't book it in until they knew what work needed to be done
It's a real shame because the people at IMG are good! They could really pick up a lot more business (and sales) now that Seat Liverpool has gone - they're just really letting themselves down because the operation is small. IMG - please get yourself another mechanic - or at least a couple more courtesy cars!
Thankfully my car is still working in the meantime - I hate to be having to wait this long if my car had actually broken down!
Enough of my rant now, but back to my original question - Has anyone had to wait longer than 5 weeks for their dealer to even see them??
