Apple CarPlay issues

[Formentor 4 drive]

I have just purchased a formentor, I am having issues with the wireless appleplay connection, my connection drops out every minute for a few seconds then reconnects again and then drops out again, has an else had this problem or has any advice on how to sort it.
thanks Neil

 

[cairus]

which software version is installed on the multimedia unit

 

[Formentor 4 drive]

I dont know, how can I find out ?

 

[cairus]

Settings then System Information

 

[Formentor 4 drive]

It’s running 1969

 

[cairus]

So the current one. Have you tried forcing the radio in the car to restart? Otherwise load the factory settings, delete the pairing on your phone and then reconnect everything.

 

[Formentor 4 drive]

Tried forcing the radio to restart, still got the same problem, can see it needing to go to a CUPRA dealer to get sorted

 

[Formentor 4 drive]

Anyone have an idiots guide to do a factory reset on it??

 

[Cainy1989]

have you reset network settings on the iPhone and removed and re added the car from the CarPlay settings? chances are it could be the phone

 

[Formentor 4 drive]

Yeah I’ve done all of the above and tried another iPhone still the same issue

 

[rares74]

have you noticed a pattern of the connection dropping down - maybe in some areas or is it all the time, no matter where you are ?

 

[Formentor 4 drive]

Happens all the time, I spoke to my local CUPRA dealer and the said it’s a problem with the software forCarplay for which they are currently writing a new programme for( for which I have my doubts and think they are just trying to fob me off)

 

[cairus]

otherwise go to another dealer?

 

[Mine was taken already]

What model of phone are you using and are you running Google maps?

Older Iphones (usually below iPhone 12) don't work well with carplay and there are lots of reports of Google maps plus carplay plus certain iPhone models causing issues. In my Mazda Google maps wouldn't operate from the infotainment, I had to manually start on the phone. There's 3 variables here, VAG, Apple and app developers.

 

[Formentor 4 drive]

It’s a 12 pro yeah it has google maps