Can’t make myself a primary user?

[CPM1996]

Hi all,

I just took delivery of my 2020 Formentor VZ2 yesterday and I have been trying to set my cupra connect account as primary user and it won’t let me? It lets me login to my cupra account and when it asks to make myself primary user it just gives me the loading symbol and nothing loads.

Anyone else had this issue?

 

[Villabrand]

Is there a good mobile network signal where you are trying to do this? The system may need to connect and if the signal is poor it may take a while or not happen.

Sent from my AC2003 using Tapatalk

 

[CPM1996]

Is there a good mobile network signal where you are trying to do this? The system may need to connect and if the signal is poor it may take a while or not happen.

Sent from my AC2003 using Tapatalk

I get good 4G at my house and good 5G when about the city. I was on a 20 minute drive and it was stuck on the loading circle for the full drive… will give Cupra a phone in morning and see what they say!

 

[istoyanov]

Did you solve it ?

 

[CPM1996]

Did you solve it ?

Unfortunately not, still having the same issue. Going to see what cupra say when it is in for a service

 

[istoyanov]

Ridiculous. Just been activated as primary user with the second key of the lessor, stopped the car, started it and it was asking me for S-PIN and saying it is wrong and I am blocked for an hour....