Model Year 23/24 Cupra App - Something went wrong, please try again

[bounderboy]

I have been having this problem for two days. I definitely have active subscripton. Have tried deleting the app and tried logging in and out. I just can't get it to connect.

I use the app all the time - anyone else had this and managed to fix :-(

 

[Syphon]

Edit: Doh, just re-read you have tried re-installing it. Bit of an odd one. They may be having issues server end? my app seems ok at the moment though.

 

[bounderboy]

Thanks - yeah even since i wrote this tried installing an android device (i use IOS) same problem..

I have emailed them and they responded with standard list of questions.. which I have answered too.. it is very weird.. But car is defo connected to outside world so not that..

Good to hear in a way its just me... but does make me feel i am going mad..

 

[bounderboy]

Just heard from Cupra as I am having problems with the APP - see other thread.. That Octopus is a Third Party App and they don't support third party apps


Regarding your mention of Octopus Energy, please be aware that this is a third-party application. The use of external systems to manage your vehicle’s charging process is not officially supported by CUPRA. These systems are not validated for compatibility with the vehicle’s internal management and can lead to unexpected behavior or communication errors. This occurs because the car's system may reject conflicting commands from unapproved software.