I originally pre ordered a Cupra Formentor VZ paying a £500 "reservation" fee, up until they announced prices so i changed my order to a VZ2 in white to keep cost under £40k again i had not test drove the car and had not paid any deposit on the car as i had been repaid my "reservation fee" Dealer then had demo i had for morning and just did not got very well with so looked at an Ateca Cupra (i had an ateca 2.0tdi 190 so knew they would be ok) i have had man issues with dealer, no contact, They furloughed the specialist so no direct contact plus they had not or could not confirm build slot, I personally due to the recent situation was then regrettably forced to cancel the Ateca, I had paid a £500 deposit and was told of a provisional delivery date of march, I had to again ask for the documents and had not even received a copy of my order again without asking i still have not had a receipt., when i cancelled order again no contact from them so i contacted them again yesterday and was then told the car was due to be built 15th Feb and would be the last C&S model built ,no mention of deposit , so i emailed them again today only to be told "as i had Cancelled two orders, Cupra are now dealing with my request" and not sure if i will get my deposit back as dealer said they might be penalised so obviously i will then not got either any or all of my deposit back,
I just wanted some help as to what i can do, I do have the Cupra Marketing guys email so could drop them a line but not sure if it is them or the dealer
I just wanted some help as to what i can do, I do have the Cupra Marketing guys email so could drop them a line but not sure if it is them or the dealer