Having a look through the forums i don't seem to be the first person to mention this issue with the headlights cracking in the top corners near the wings. This is the second issue i've had with lights on this car in the last being the rear light bar failing due to wiring. Seat not seeming to want to do a warranty claim and saying the headlights damaged/chipped but externally it's completely smooth and no damage whatsoever. Where do i stand with this as it seems to be a frequent fault? they have quoted at over 1K as needs light and module.
Failed headlamp water filled
- Thread starter Zap
- Start date
Just an update on my previous post regarding a failed headlamp. Still fighting customer services and the dealership after its finally been fully dismantled to investigate and they came back with the conclusion of no external influence and the crack was internal. This is a known manufacturing defect with this vehicle and results from the headlight sitting tightly against the wing causing a stress crack allowing water ingress giving you a lovely cost of £1,500 to replace. The internal communication by Seat is extremely poor and have pushed for escalation or i will proceed with Motor Ombudsman and seeking legal advice. Do let me know if you are having the same issue and If anyone else is currently going through this let me know and can support with a case and a load of images/posts i have compiled.
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Good luck with customer service; it's pretty useless, especially with Dominic Ndukaihe. That guy should be kicked in the butt! Without a proper independent report about the headlight, you have no chance in this case. I had an issue with my seat constantly slowly reclining, and it took me around 2 years to have it sorted, so be prepared for a long journey with the Ombudsman. Then the dealership damaged my vcar while replacing the seat frame and that took another year and half with ombudsman long story short I won both of the cases but have to back everything up with independent report so I spent around £500 from my pocket ombudsman either the SEAT refused to cover any of this I would have to take them to Court and that would be another 2 years at that stage I just give up with that money. I asked for £150 compensation, and let it go as the amount of stress with these idiots wasn't worth it
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