Dont know if this is the right place for the thread but seems to have been alot of this recently i have read through other threads so i have done some research mainly for my own benifit.
In real terms as a customer we are all pretty, well politly, hard up.
We have very little rights as most repairs are verbal contract and its our word against theirs.
This is from the trading standards web page.
Vehicle servicing and repair are obvious areas where disputes can occur between the vehicle owner and the garage. When you take your vehicle to a garage for servicing or repair, you are entitled, under the Supply of Goods and Services Act 1982, to expect the garage to carry out the work:
With reasonable care and skill (the standard of skill of an average garage)
In a reasonable time (unless a specific time was agreed)
At a reasonable cost (unless a price was agreed)
If your in a situation similar its worth a look and there are helplines.
The garage have the right to keep your car if you dont pay, but you can "pay under protest" and then go the legal system way.
Most people dont because its time consuming and anoying.
Hope this helps people out there.
In real terms as a customer we are all pretty, well politly, hard up.
We have very little rights as most repairs are verbal contract and its our word against theirs.
This is from the trading standards web page.
Vehicle servicing and repair are obvious areas where disputes can occur between the vehicle owner and the garage. When you take your vehicle to a garage for servicing or repair, you are entitled, under the Supply of Goods and Services Act 1982, to expect the garage to carry out the work:
With reasonable care and skill (the standard of skill of an average garage)
In a reasonable time (unless a specific time was agreed)
At a reasonable cost (unless a price was agreed)
If your in a situation similar its worth a look and there are helplines.
The garage have the right to keep your car if you dont pay, but you can "pay under protest" and then go the legal system way.
Most people dont because its time consuming and anoying.
Hope this helps people out there.