Hi Branta, I've send a couple of private messages but don't know if you've received them?
Hi Johnnie, those were "visitor messages", visible to anyone who visits your profile page, I think (but no notification to me). I just tried to send you a Private Message but it failed
"Johnnie Mac has chosen not to receive private messages or may not be allowed to receive private messages", maybe the post limit or time limit ?
However, I think if you hopped over to the other thread
http://www.seatcupra.net/forums/showthread.php?t=399732 you'd get the fullest story of how I got on.
But in brief, one SEAT dealer told me (at service a month or so following accident) that handbrake only needed adjustment. After more months, the stickiness in the cable getting worse, and a few more incidents of the handbrake flying off (at traffic lights as I now had a more rigorous parking routine) I stopped by a different SEAT dealer and tried the handbrake on a new Leon, was shocked at the difference (and so was the salesman) so he wheeled me to the service department who agreed, and the car was booked in to be looked at.
New handbrake cables were fitted (that was what I was told, anyway) and the difference was wonderful. Only now did I come to the realisation that the stickiness in the cable was what has been preventing me from feeling the handbrake ratchet engage properly. So I wrote to SEAT and they offered to pay for my next annual service by way of compensation. Most of this verbal, the free service info came in an email, probably nothing there that actually admitted liability, but nevertheless I contacted my insurer (LV=) who agreed to reclassify the accident as "no fault" and I got a refund of my excess plus a small refund on my renewal premium which had taken a hit.
My letter to SEAT (1st July 2016) certainly did suggest that I thought a recall was in order. Whatever the sticky handbrake cable contributes to stopping the ratchet engaging properly might be something that can be argued about, but the fact that the spring on the pawl isn't strong enough (to pull it into the next ratchet tooth when it slips off one) seems a no-brainer, it simply needs a stronger spring. It was clear that SEAT were not going to keep me informed what came out of their investigations, so I had no way of knowing whether a recall would be the result.
Sorry for delay in replying, I'm right in the middle of "life-changing issues" (in a good way, I think !). I note you already contacted SEAT, if I were you I'd copy everything you found on this forum and the RAC forum to support your case. If we could get private messages working I'd send you my case number with SEAT Customer Support, but honestly if you show them these threads they will recognise me anyway !