Took the car in today for a repair and some diagnostics done on the engine. Everything was fine until I sorted out the courtesy car details.
The girl on reception was very helpful, but I was stunned when she asked me for £25 for insurance. The 2 previous times I've taken the car in I've been given a courtesy car with no charges or questions asked. I needed to produce my insurance documents to show I'm covered, never had this before.
Not overly impressed with the new owners of Liverpool Seat. Bad start for a returning customer.
After consulting her manager, they waived the insurance fee for the car. Happy with this, she took me out to show me where the car was, the disappoint continues. Previously I was given a Leon or Ibiza, to match what I was putting into the garage. This time, a Mii. Bog standard Mii.
Doesn't look good when I turn up at a clients business and i'm arriving in what can only be described as a shoebox.
If they read this, I hope they take away a lesson in customer service.
Poor way to go about it when in previous cases I've been treated differently and far better. I shall be going farther afield the next time I need work doing, to Preston Seat.
The girl on reception was very helpful, but I was stunned when she asked me for £25 for insurance. The 2 previous times I've taken the car in I've been given a courtesy car with no charges or questions asked. I needed to produce my insurance documents to show I'm covered, never had this before.
Not overly impressed with the new owners of Liverpool Seat. Bad start for a returning customer.
After consulting her manager, they waived the insurance fee for the car. Happy with this, she took me out to show me where the car was, the disappoint continues. Previously I was given a Leon or Ibiza, to match what I was putting into the garage. This time, a Mii. Bog standard Mii.
Doesn't look good when I turn up at a clients business and i'm arriving in what can only be described as a shoebox.
If they read this, I hope they take away a lesson in customer service.
Poor way to go about it when in previous cases I've been treated differently and far better. I shall be going farther afield the next time I need work doing, to Preston Seat.