Model Year 24/25 New Formentor back at dealers

[Joolstdi]

Hi all,
Some sad news today it must be Friday the 13th.
My new car formentor plug in 272 that I picked up 6 days ago is back at the dealers.
I took the car out today and after I stopped and did some shopping the car had an error on the screen in yellow please look at the photo.
First the gear selector would not work so I turned it off and stepped outside and opened the car and it would let me select a gear.
But it would only use the electric engine the petrol engine would not cut in.
I was 4 miles away from home and only 3 miles left in the battery that was fun.
I phoned CUPRA and they put me through to CUPRA assist which was the AA he could not get into the cars ect to read the codes. So we charged it and now it’s back at the dealers and they should be able to look at it Monday or some time next week. They did give me a terramar as a courtesy car.
I will keep you informed on this forum of any updates,

 

[Joolstdi]

Update
I have had a phone call tonight to say that the car is ready for collection. I asked what was wrong with it and was told that it has been reported to CUPRA ( seat) and they are aware of the problem and there will be a fix like software or a part to change in the next coming months. I then asked would it go again and the answer I had, was it might and it might not? So I’m sitting on a time bomb eg it might go at any time, this has knock all confidence in driving the car, so do I refuse the car and get a v3 petrol instead as I like the brand or do I look at something completely different as I need some thing reliable.
What do you think I should do?

 

[Lucas90]

You've got up to 30 days to reject a new car if the fault was present when you picked it up which it sounds like it was.

If it was me though I'd give it a chance. I had few teething problems when mine was new but software updates seemed to sort it. If it persists though I'd discuss with the dealer your options.