Morning,
First time poster after some help and advice....not new to Cupra as i had a Formentor a few years back.
Picked up a brand new Raval V1 last Friday, and while the car itself drives and works brilliantly, I've hit a brick wall getting the My Cupra app connected.
I can add myself as a local user just fine, but the system refuses to let me set up a primary user. Initially, the app was spitting out a 'VIN not available' error. Cupra support told me the dealership missed a step on their end. The lease company has been chasing, but I'm currently stuck in the classic loop of Cupra support, the lease company, and the dealer all pointing fingers at each other without a resolution.
To top it off, after sending Cupra some requested photos today—including a shot of the SOS light flashing red—they've now told me I need to take the car straight into a dealership.
Before I lose my mind, has anyone here been through this with a new delivery? I'm heavily suspecting the car's internal data connection isn't even activated yet, which would explain why nothing is syncing. Does anyone know the exact handover/activation process the dealer is supposed to follow on their end?
First time poster after some help and advice....not new to Cupra as i had a Formentor a few years back.
Picked up a brand new Raval V1 last Friday, and while the car itself drives and works brilliantly, I've hit a brick wall getting the My Cupra app connected.
I can add myself as a local user just fine, but the system refuses to let me set up a primary user. Initially, the app was spitting out a 'VIN not available' error. Cupra support told me the dealership missed a step on their end. The lease company has been chasing, but I'm currently stuck in the classic loop of Cupra support, the lease company, and the dealer all pointing fingers at each other without a resolution.
To top it off, after sending Cupra some requested photos today—including a shot of the SOS light flashing red—they've now told me I need to take the car straight into a dealership.
Before I lose my mind, has anyone here been through this with a new delivery? I'm heavily suspecting the car's internal data connection isn't even activated yet, which would explain why nothing is syncing. Does anyone know the exact handover/activation process the dealer is supposed to follow on their end?
