So, what do I do? Ring Seat and ask? But what do I say to them and surely they won't comment without seeing it. So how do I get it there and back (if required).
I'm not sure what to do?
Nightmare - any ideas?
- Thread starter Fisher 2007
- Start date
So, what do I do? Ring Seat and ask? But what do I say to them and surely they won't comment without seeing it. So how do I get it there and back (if required).
I'm not sure what to do?
Just ring SEAT UK. The number SHOULD be available on the net. I have it saved in me phone but I don't have it on me. Ring them up and just expain what the crack is and see if they can do anything to help. They might have heard of this issue before?
they may also (unfortunately for you as you dont know) ask for what the diagnostic is, has the garage got a diagnostic tool, this would be my first port of call. If they dont, it might be an idea getting it towed to a SEAT dealer who can stick it on diagnostic machine, but see what SEAT UK say
Spoke to Seat. They have simply said that without seeing the car and diagnosing it themselves there is little they can do. Once diagnosed they would be able to comment further.
I've since spoken with my mate at the garage again who tells me that one of the tips from the glow plugs is missing. He is in the process of trying to find out what has happened and what else may be damaged.
I've since spoken with my mate at the garage again who tells me that one of the tips from the glow plugs is missing. He is in the process of trying to find out what has happened and what else may be damaged.
jzr
Guest
Sounds nasty pal, I feel for you. Mine is in seat now dead. Think it's the injectors on mine tho.
Hope you can get it sorted
Hope you can get it sorted
Just spoke to him and apparently he needs to get the inlet manifold off in order to determine whether or not the glow plug has been eaten and is so what's caused the bottom end to lock up
If the bottom end is knackered he recons its a new or recon engine! Where do I start looking for one?
Also, I've heard that as I'm fully comp insurance I could claim, is this true? Would the insurer consider it now the garage has started work
I dread to think how much a new engine is, plus fitting. I'm also concerned about how a recon will devalue the re sale value of the car.
If the bottom end is knackered he recons its a new or recon engine! Where do I start looking for one?
Also, I've heard that as I'm fully comp insurance I could claim, is this true? Would the insurer consider it now the garage has started work
I dread to think how much a new engine is, plus fitting. I'm also concerned about how a recon will devalue the re sale value of the car.
Ahhhhhhhhhhhhhhhhhhhhh!
Spoke to the garage, flap on the inlet manifold on cylinder 4 has come off and gone into the cylinder, this in turn snapped the glow plug which the two combined as resulted in trashing the engine.
Garage has quoted £4k (ish) for a recon engine and £6,240 for a new engine (both incl VAT). Garage have stated that they cannot guarantee that the turbo and/or exhaust are ok, they can visually inspect but that's all at this stage. A turbo is £1000 (incl VAT) and not sure about the engine.
So what options do I have?
- Office of fair trading state that as I bought the car from a private seller 1 year ago I technically have no recourse over Seat
- Do I get a new engine? A recon is something I'm not too happy with. Would having a new engine devalue the car when I come to sell it?
- Do I cut my losses and look for a new car? If so, what's the chances of being able to sell mine as is (say as a track car) or even breaking myself.
I can't believe it!
Spoke to the garage, flap on the inlet manifold on cylinder 4 has come off and gone into the cylinder, this in turn snapped the glow plug which the two combined as resulted in trashing the engine.
Garage has quoted £4k (ish) for a recon engine and £6,240 for a new engine (both incl VAT). Garage have stated that they cannot guarantee that the turbo and/or exhaust are ok, they can visually inspect but that's all at this stage. A turbo is £1000 (incl VAT) and not sure about the engine.
So what options do I have?
- Office of fair trading state that as I bought the car from a private seller 1 year ago I technically have no recourse over Seat
- Do I get a new engine? A recon is something I'm not too happy with. Would having a new engine devalue the car when I come to sell it?
- Do I cut my losses and look for a new car? If so, what's the chances of being able to sell mine as is (say as a track car) or even breaking myself.
I can't believe it!
do you have a FSH? I would still speak to SEAT UK, explain whats happened and how this shouldnt have happened to one of their 'reliable' cars especially at 36K and then give it some waffle about how your very dissapointed and will never buy seat or VAG again if this how bad their cars are, something along them lines, i would be surprised if they didnt offer something towards it at least, especially if you mention how dangerous this was and that you couldve been killed as a result of their mechanical failure blah blah you get the idea.
I'll give it a go but although the car has a FSH its not been with Seat since I've owned it. I do have the relevant receipts etc though for the work done, including the cam belt
As GrahamFR has mentioned, give SEAT UK a call. For your first call be polite and civilized and give them a chance to understand the situation. A key thing here is to try and understand if they've seen this before and it might be part of a bigger issue that might help your case. Going in all guns blazing doesn't always help.
I would check with consumer advice, you do have rights even outside of the warranty period. It is reasonable to expect an engine that has been maintained to the manufacturers requirements to last at least 100k; to have a catastrophic failure at only 36k means the engine doesn't meet a "reasonable expectation of quality" and therefore Seat still have a responsibilty. You should hopefully, at the very least get Seat to pay 50% of the cost to repair if not 100%?
Ouch, feel for ya!
They might say as it's not a full dealer service history anything could have been done and as you didn't buy it from a seat dealer, who would have checked the car before it was sold and given a years warranty, they won't repair it or help with the repair cost as the private seller could have done something causing this to happen.
Hopefully this won't be the case and if it is a fault they know of, you'll have some help with this.
Defo give it a go and good luck!
But yeah do as ELASTICTANGENT says!
They might say as it's not a full dealer service history anything could have been done and as you didn't buy it from a seat dealer, who would have checked the car before it was sold and given a years warranty, they won't repair it or help with the repair cost as the private seller could have done something causing this to happen.
Hopefully this won't be the case and if it is a fault they know of, you'll have some help with this.
Defo give it a go and good luck!
But yeah do as ELASTICTANGENT says!
As said before check your consumer rights/sale of goods act...... 6 years from what I remember.
Fit for purpose is probably the best argument, as a car designed to do 100K + should not fail in that manner at 36K.
remember that you are allowed to get the Car serviced at independants as long as it is to the same standard... ie same oil, plugs, etc.... just not the same monkeys cross threading your sump plug///
With regards to SEAT Customer Care..... Don't make me laugh! If you get anywhere with those bunch of muppets I will shoot next doors cat...
I had a brand new car and all they tried to do was fob me off until I pointed out that I would see them in court if I lost any money on the car over and above depreciation.
Fit for purpose is probably the best argument, as a car designed to do 100K + should not fail in that manner at 36K.
remember that you are allowed to get the Car serviced at independants as long as it is to the same standard... ie same oil, plugs, etc.... just not the same monkeys cross threading your sump plug///
With regards to SEAT Customer Care..... Don't make me laugh! If you get anywhere with those bunch of muppets I will shoot next doors cat...
I had a brand new car and all they tried to do was fob me off until I pointed out that I would see them in court if I lost any money on the car over and above depreciation.
I have seen this problem once before,the actual failure was where the flap for the manifold pivots on the far right of the manifold as you are looking at it,the bushing had broken and found its way in to cyl 4,i have also seen them before they fail completely and you get a air leakage under boost that can be heard (hissing noise) also there is oil around the end of the manifold,
the one we repaired had a head and piston and was fine afterwards,are they sure you need a complete engine?
As for SEAT UK they will not contribute without a FSH at SEAT dealer,they could also argue that this may have been picked up at service,
They look at loyalty and as you brought it private and dont use SEAT dealers and as the vehicle is at a non franchise repairer at the moment i,m afraid you are in a weak position.
I would get them to double check on the complete engine though...
the one we repaired had a head and piston and was fine afterwards,are they sure you need a complete engine?
As for SEAT UK they will not contribute without a FSH at SEAT dealer,they could also argue that this may have been picked up at service,
They look at loyalty and as you brought it private and dont use SEAT dealers and as the vehicle is at a non franchise repairer at the moment i,m afraid you are in a weak position.
I would get them to double check on the complete engine though...
Feel for you mate
You are stuck in limbo by the sound of it, No one in the right mind will pay 6k+ for an engine to put in a car that is only forth a few grand more than that in original condition. Best bet for me would be a breakers that will give 12 mths guarantee, then get rid. Think it will be the option with the best financial outcome. (rather than breaking etc etc)
Good luck with Seat uk, keep us posted buddy
Christian.
You are stuck in limbo by the sound of it, No one in the right mind will pay 6k+ for an engine to put in a car that is only forth a few grand more than that in original condition. Best bet for me would be a breakers that will give 12 mths guarantee, then get rid. Think it will be the option with the best financial outcome. (rather than breaking etc etc)
Good luck with Seat uk, keep us posted buddy
Christian.
Spoke with Seat they say that as it wasn't purchased from them and the history isn't complete with them, they won't do anything. I've asked to speak to a manager and expect a call Monday
It I do put a recon or new engine in I'm worried about how this will devalue the car as the engine number will be different, what do people think?
Going to go to the garage on Monday and see what they can do about prices, I just don't have £6k
I'm gutted as I loved the car, this is my second Leon FR tdi as had a mark one prior. To date they've both been so reliable
I'm lost as to what to do!
It I do put a recon or new engine in I'm worried about how this will devalue the car as the engine number will be different, what do people think?
Going to go to the garage on Monday and see what they can do about prices, I just don't have £6k
I'm gutted as I loved the car, this is my second Leon FR tdi as had a mark one prior. To date they've both been so reliable
I'm lost as to what to do!
I don't know what I would do. I would probably cry!! And in regards to de-valuing the car, there is no way I would buy a car that has needed its engine replacing (unless it was an old classic car for example).
Are you paying for the car on finance? I'd tell them to **** off and cancel the payments and give them the car back. Not sure if you would have to go to court, but I would at least threaten SEAT UK with it
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