Paint faded? rough feel

[Sonik_Base]

Any input is appreciated.

I got a 2 year old Ibiza with Silver (Luna Grey) paint. I've always looked after it by washing it regular and waxing every 6 months.
So after washing and drying today, I've apply Turtle wax as I normally do. When I came to buffering off the wax, I was shocked to discover the rear bumper right on the top just where the boot meet, that whole upper area was so rough. I struggle to remove the wax, and closely examine it to find that it feel and look as though the whole 'glossy' surface of the paint has been removed.
This was very puzzling as I haven't notice this during washing or drying, and even applying the wax.
I've then tried to apply some polish, but that had no effect.
So I want to know if anyone had the same experiences before?
What should I do to restore the smooth feel?

Many Thanks

 

[great_kahn]

Sounds like a problem with the lacquer coat. Take it to the dealers, get them to inspect the paint. Certainly isnt something a 2 year old car should be suffering from if its been looked after. Dont let the ****ers fob you off either. Would you mind also posting a pic up in the detailing section of this site, might be able to get a professional to look at it.

 

[CJRamze]

sounds like a problem with the lacquer coat. Take it to the dealers, get them to inspect the paint. Certainly isnt something a 2 year old car should be suffering from if its been looked after. Dont let the ****ers fob you off either. Would you mind also posting a pic up in the detailing section of this site, might be able to get a professional to look at it.

:d:d
+1