Primary User Issues

[John Wick]

Has anyone experienced the issue detailed in this old thread;

My SEAT app

Hi! Friday I received my 1.5 eTSI FR – it's runs so great. But I can't get the My SEAT app to work on my iPhone. The SEAT Connect app works fine, my car sends informations to the app. Ours before I picked up the car at the dealer, they sent me an invite for the My SEAT app, i immediately...

www.seatcupra.net

I am suffering the same problems, car is at the dealership as we speak, but would be a great help if anyone could add any input that may help

Basically when i try and complete the primary user process in the car, it just hangs on 'please wait'. I am logged into the car fine with my CUPRA ID, but just cant finish the 2 key part as it just hangs.

 

[KoNG]

I guess your car runs old 1672 version?

 

[John Wick]

I guess your car runs old 1672 version?

No, it started after the dealership updated from 1672 to 1896. Few days before I had no issues with making myself primary user.

 

[KoNG]

Did they performed all the updates? I suggest to start with factory reset via menu and set everything up from beginning. They should perform this task anyway after updating.

 

[John Wick]

I've factory reset it a few times, no change. Also added and removed the vehicle from my cupra account. Also created a new account and added it to that. Same thing each time.

 

[KoNG]

Than you would have to go back to dealer possible something hasn't been updated correctly. As longest the issues is replicable they can raise ticket with Seat SE

 

[John Wick]

Than you would have to go back to dealer possible something hasn't been updated correctly. As longest the issues is replicable they can raise ticket with Seat SE

They was doing that today I believe, SEAT requested a DISS analysis

 

[John Wick]

The tech team at cupra connect indicated the error was in the 005F control unit?

 

[DandyAndy]

The 5F module is the infotainment screen/system if it helps?

 

[John Wick]

The 5F module is the infotainment screen/system if it helps?

Many thanks.

I only got the email about the 005F a short while ago, I will call the dealer tomorrow and just relay the message.

I am wondering if a reinstall of 1896 might help or be worthwhile suggesting?

 

[KoNG]

I won't make any changes. Let them check all the unit if they updated correctly Central unit 09 and telematic unit 75

 

[Widil]

I have the same problem and can't find a way to resolve the issue.
I'm stuck on the "please wait" screen after 1896 update.

 

[John Wick]

Mine went back the dealership, they got advice from SEAT, a few CANBUS had to be reset.

 

[Disadadi]

After receiving the 1896 from 1664 or so (I had powertrain issues) now I lost navi, can't make myself primary user, can't access full link, and cruise control cannot be selected from the menu, only allows the use of speed limiter.

Brought it back to the shop and told them to fix it. It's not my job to diagnose the issue and tell them what hoe to fix it although it seems like that's what they expect. The customer service is trash.

 

[aggie]

Unable to become primary user. I am registered connected to WiFi on Bluetooth and the infotainment system is OK in every other respect except Seat Connect can't get past the 2 key set up. Emailed my dealer here is there reply

Thank you for the email. I have had a chat with my service manager and he has advised we have three cars at the moment on site in which need this same fault rectifying. I believe the part that is required is part of the vehicle hardware which when ordered is on back order. What I would recommend is getting the vehicle diagnosed at a SEAT dealership to confirm the fault. Have Worcester been able to get yourself booked in so they can diagnose the issue?

Kind Regards,
That's as far as I have got. Seems like a hard ware problem. Do I need Seat Connect at £125 per year?

 

[Disadadi]

Unable to become primary user. I am registered connected to WiFi on Bluetooth and the infotainment system is OK in every other respect except Seat Connect can't get past the 2 key set up. Emailed my dealer here is there reply

Thank you for the email. I have had a chat with my service manager and he has advised we have three cars at the moment on site in which need this same fault rectifying. I believe the part that is required is part of the vehicle hardware which when ordered is on back order. What I would recommend is getting the vehicle diagnosed at a SEAT dealership to confirm the fault. Have Worcester been able to get yourself booked in so they can diagnose the issue?

Kind Regards,
That's as far as I have got. Seems like a hard ware problem. Do I need Seat Connect at £125 per year?

Doesn't sound like a hardware failure if it occurred right after the 1896 update like for many other users. I was able to set myself as the primary user until the update brought my infotainment from 1672 to 1896, now I can't.

By the way, what model is that? The icons on the left don't look like MIB3.

 

[Deleted member 123864]

Doesn't sound like a hardware failure if it occurred right after the 1896 update like for many other users. I was able to set myself as the primary user until the update brought my infotainment from 1672 to 1896, now I can't.

By the way, what model is that? The icons on the left don't look like MIB3.

It's the smaller 8" screen I think

 

[aggie]

I'm booked in at Seat Worcester 30th August for them to investigate bring two keys they said. I'll report back. But, they don't think it's a hardware problem the mind boggles.

 

[Widil]

Well, I had this issue too and on the formentor subforum someone posted an idea I tried and it resolved my issue (I have the large infotainment.
You can check the thread there : https://www.seatcupra.net/forums/threads/primary-user-problems.469564/