Check the warranty paperwork and see what it say, hopefully it just says something along the lines of vat registered garage. If so take it to a decent independent specialist, such as volksmaster in Oldham. I’ve been using them for a few years now and they are decent.
Hi Jay
Did you use them for any troubleshooting/diagnostics or just servicing? I found them good for servicing but not so good at diagnosing issues. Long story short-ish I had clutch issues, they changed pretty much everything before trying the master cylinder, after I told them twice to check it. Should have been a simple job, box came out twice, two slave cylinders, dmf, clutch, pedal assembly and finally master cylinder. Can’t complain really as I got a lot of new bits from it, but they dumped over £2k on the warranty company. They just don’t seem to actually want to diagnose issues, just replace until fixed…..almost refused the car after 6 weeks of faffing
I had a rattle in the roof (obviously didn't do it when testing with a tech) which they fixed first attempt and for servicing...no complaints.Did you use them for any troubleshooting/diagnostics or just servicing? I found them good for servicing but not so good at diagnosing issues. Long story short-ish I had clutch issues, they changed pretty much everything before trying the master cylinder, after I told them twice to check it. Should have been a simple job, box came out twice, two slave cylinders, dmf, clutch, pedal assembly and finally master cylinder. Can’t complain really as I got a lot of new bits from it, but they dumped over £2k on the warranty company. They just don’t seem to actually want to diagnose issues, just replace until fixed…..almost refused the car after 6 weeks of faffing
edit: can’t fault them entirely, I had water collecting in the boot. They found it was the leaking air vents in the bumper and sorted it quickly with minimal fuss.
Perrys, and that's where mine came from new. The Connect App is supposed to share service reminder data with the dealer who tell me its overdue but is nowhere near according to the App (and the car). On collection I had to ask if the boot carpet was an optional extra...it was missing but found in the workshop! One tip for you (not all dealers though) is don't take the "If you would like to make a booking" option press (whatever) as you'll almost certainly end up at the Call Centre, and if it doesn't follow the script on the computer then...............Hi all
So today I rang the service department at Cupra Bolton ( Perrys )
I was put through to a central service booking centre.
The woman took my details and then informed me the first available date for diagnostics was 10/07/2023!!
I said that cannot be right.
She then checked direct with the garage I think and confirmed the above date was correct.
I said what if the car was broke and she said try another garage.
She also seemed unaware of the Seat two year used approved warranty which the car came with??
I then rang Oldham Seat and again this was a central service centre.
After explaining the issue and them asking if I want a fuel flush and an air con recharge which I don't she said there are no appointments available??
I said this is a joke and she said she would look into it and ring back within 24 hours so we will see if she does!
Again she was unsure on the used approved warranty as she said due to the age the car is out of manufactures warranty.
I had to explain again the car came with a two year warranty so I wont be paying.
I will be contacting the Seat warranty direct to see what they say.
Not really the aftersales service I was looking for!
Sometimes an option will be "If your vehicle is in with us press..." and this usually gets you direct to Service Reception. Not all dealers will have this option though and ALL calls will go through to the Call Centre no matter what you select. I may be 'old school' but I want to talk to the Dealer directly not a 'faceless telephone operative' (no offence to them) who I'd never have any personal interaction with.
Lead times currently are just ridiculous, local Kia dealer (not the one I used) wanted min 6 week lead time on an interim service for my wife's car
(then if I also needed a car............!!)
Yeah seems like all main dealers are busy.Lead times currently are just ridiculous, local Kia dealer (not the one I used) wanted min 6 week lead time on an interim service for my wife's car
On the second annual service on my wife's car last year the Main Dealer I phoned (Kia owned) couldn't fit the car in within less than a month so when I asked... "will that affect the warranty as it will be over a month from registration anniversary?" she replied "probably". Needless to say I didn't use them and found another dealer who could fit it in.
Basically they are probably selling more cars than they can provide aftercare/service for.
My wife's previous car (i10) had a steering column fault just at the end of its 5 year warranty but couldn't be done because of Covid lockdown. Fortunately they honored the repair with a new column which was done 'out of warranty'.Basically they are probably selling more cars than they can provide aftercare/service for.
If you report a fault during warranty they should honor it you have tried booking it in only to be told the lead time takes you out of the warranty or servicing schedule.
Its the same as trying to get a doctors or dentist appointment these days.
Going to book its October service in soon.
And so they should.
